Dane Hylton
Fayetteville,GA
Summary
Highly Motivated and detail orientated Auto Claims Specialist with 4 years of experience successfully managing and resolving complex auto insurance claims. Proven ability to investigate liability, assess, damages, negotiate settlements, and provide exceptional customer service in a fast-paced environment. Seeking a challenging role where my skills and expertise can contribute to the efficient and effective handling of auto claims.
Overview
7
7
years of professional experience
Work History
Assistant Warehouse Supervisor
Amazon-CSG1
10.2021 - 08.2024
- Overseeing the packing and shipping of orders
- Managing, retrieving, and organizing stock
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- overseeing the general operations of a warehouse and its staff
- Streamlined order processing, reducing fulfillment time and enhancing customer satisfaction
INSURANCE CLAIM SPECIALIST
Geico
01.2022 - 02.2024
- Investigate accident claims, gather facts, and collect statements to ensure accurate claim processing
- Analyze claim patterns to enhance efficiency, reducing cycle times and improving service delivery
- Manage a high volume of cases, maintaining customer satisfaction and regulatory compliance
- Provide detailed and patient support to policyholders, facilitating their return to the road swiftly
- Develop new skills through continuous training, contributing to process improvements and team success
- Investigate complex claims, collect detailed statements, and analyze patterns to streamline processes, enhancing efficiency and customer satisfaction
- Guide policyholders through accident claims with empathy, providing clear information and swift resolution to minimize stress and expedite recovery
- Manage high-volume caseloads while maintaining quality, leveraging industry training to optimize claim processing and reduce cycle times
- Develop creative solutions for challenging claims, balancing policyholder needs with company guidelines to achieve fair and timely resolutions
- Followed up with customers on unresolved issues.
GLASS HANDLER
Alenco-Ply Gem
08.2021 - 10.2021
- Assemble all of the components of all windows, glass doors, garden windows, and custom window orders
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Measured areas in need of glass installations and identified best product solution for each specific job.
DELIVERY DRIVER
Ashley Furniture Warehouse
02.2018 - 03.2020
- Assisted the driver when needed and aided them with the home and business deliveries
- Reporting all delivery-related problems to senior staff. Liaising with the main office or the warehouse logistics team to notify the driver of any changes to daily routes
- Obtaining clients' and customers' signatures as an acknowledgment of having received the delivered products
Education
No Degree - Business Administration
Atlanta Technical College
Georgia, US01.2023
Certificate - Restaurant And Culinary Management
Heart Trust NTA Career College
Jamaica06.2003
Skills
- English grammar
- Organization
- Customer service
- Time management
- Client Relations
- Leadership
- Computer Skills
- Client Retention
- Problem-Solving
- Claims analysis
- Adaptability
References
- Alishia Campbell, Geico, lillymarie208@icloud.com, 305-205-2423
- Leon Turner, Amazon, 770-572-0493
- LaParish Brown, Cumberland County Schools, 910-644-8645
Timeline
INSURANCE CLAIM SPECIALIST
Geico
01.2022 - 02.2024
Assistant Warehouse Supervisor
Amazon-CSG1
10.2021 - 08.2024
GLASS HANDLER
Alenco-Ply Gem
08.2021 - 10.2021
DELIVERY DRIVER
Ashley Furniture Warehouse
02.2018 - 03.2020
No Degree - Business Administration
Atlanta Technical College
Certificate - Restaurant And Culinary Management
Heart Trust NTA Career College
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