ALYSSA PAREDES
Staten Island
Summary
Results-driven professional with experience in case coordination, administrative support, customer service, and client relations. Skilled in managing documentation, coordinating services, resolving issues, and maintaining strong relationships with clients and stakeholders. Recognized for exceptional communication, organization, and problem-solving abilities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Case Acceptance Specialist
Personal Touch Home Care
03.2025 - Current
- Verify insurance eligibility and obtain authorization information to facilitate timely service initiation.
- Coordinate onboarding and service implementation for a high-volume caseload of 100+ clients per week.
- Create and maintain client records while ensuring documentation accuracy and compliance.
- Serve as the primary liaison between clients, caregivers, insurance representatives, and internal departments.
- Monitor service continuity and resolve issues to maintain client satisfaction.
Client Service Coordinator
Preferred Home Care of New York
Brooklyn, NY
05.2022 - 03.2025
- Coordinated services for a large client population, ensuring timely scheduling and continuity of care.
- Managed intake processes, profile creation, and documentation while maintaining accurate records.
- Utilized HHA Exchange, Microsoft Excel, and Microsoft Office to manage databases and generate reports.
- Addressed client and caregiver concerns, providing timely resolutions and exceptional customer support.
- Assisted with scheduling and coordination efforts to support operational efficiency.
Store Associate RX
CVS Pharmacy
Brooklyn, NY
04.2020 - 05.2022
- Delivered outstanding customer service in a high-volume retail pharmacy environment.
- Assisted customers with transactions, product inquiries, and issue resolution.
- Supported prescription drop-off, production, and pickup processes while maintaining confidentiality standards.
- Trained new employees and collaborated with team members to achieve operational goals.
Education
Associate Degree Candidate - Criminal Justice
Kingsborough Community College
Advanced Regents Diploma - Honors Academy Graduate
Fort Hamilton High School
Skills
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- HHA Exchange
- Data Entry
- Database Management
- Record Management
- Administrative Support
- Case Coordination
- Customer Service
- Client Relations
- Documentation Management
- Scheduling
- Professional Communication
- Problem Solving
- Organization
- Time Management
Timeline
Case Acceptance Specialist
Personal Touch Home Care
03.2025 - Current
Client Service Coordinator
Preferred Home Care of New York
05.2022 - 03.2025
Store Associate RX
CVS Pharmacy
04.2020 - 05.2022
Advanced Regents Diploma - Honors Academy Graduate
Fort Hamilton High School
Associate Degree Candidate - Criminal Justice
Kingsborough Community College