Mahalia Robinson
Las Vegas,NV
Summary
A versatile experienced and hard working Case Manager Specialist with exceptional customer service within the community. Has the ability to complete tasks to the highest standards. Disciplined and highly motivated team player with a positive attitude.
Overview
10
10
years of professional experience
Work History
Case Manager Specialist
Las Vegas Urban League
2023.10 - Current
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Facilitated successful client transitions from institutional settings to community-based living environments.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
Direct Banker
Axos Financial
2022.10 - 2022.10
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Customer Service Representative
SITEL Group(USAA)
2020.12 - 2022.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Registry Consultant
Buy Buy Baby/Bed Bath And Beyond
2014.10 - 2019.09
- Assisted clients in selecting items for their registries, resulting in well-rounded and thoughtful gift selections.
- Monitored competitor offerings and industry trends to stay ahead of the curve in delivering top-notch services to clients.
- Educated clients on store policies and procedures related to registry management, returns, exchanges, and completion incentives.
- Worked closely with suppliers to negotiate exclusive deals or discounts for registered customers.
Education
High School Diploma -
Lancaster High School
Lancaster, CANo Degree - Property & Casualty License
Sitel Group
Skills
- Client Advocacy
- Ethical Practice
- Cultural Competency
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Case Documentation
- Decision-Making
- Relationship Building
- Case Management Tracking
- Data Entry and Analysis
- Community Resources
- Conflict Resolution
- Documentation And Reporting
- Email and Telephone Etiquette
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Cash Handling
- Developing customer relationships
- Customer Relationship Management
- Self-motivated nature
- Money transfers
- Bank Sales
- Security knowledge
- Teller experience
- Account Servicing
Timeline
Case Manager Specialist
Las Vegas Urban League
2023.10 - Current
Direct Banker
Axos Financial
2022.10 - 2022.10
Customer Service Representative
SITEL Group(USAA)
2020.12 - 2022.08
Registry Consultant
Buy Buy Baby/Bed Bath And Beyond
2014.10 - 2019.09
High School Diploma -
Lancaster High School
No Degree - Property & Casualty License
Sitel Group
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