Robert Herron, Jr.
WASHINGTON,DC
Summary
Highly skilled in providing public assistance and case management to determine program eligibility for TANF, Medicaid, Food Stamps, Homeliness, DC Waiver Program, LTC, and Runaway Homeliness. Possess extensive knowledge of District and Federal Regulations related to Medicaid, TANF, and Food Stamps determination, as well as Homeliness programs, Mental Health programs, and CFSA abuse and neglect. Proficient in social networking to provide up-to-date services across all eight wards of the District and Community Collaboratives. Trained in the latest Public Services and case management software and programs mandated by the Federal and District governments, including community collaboratives in all eight wards. Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities. Personable [Job Title] with a proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting, and program evaluation. Strong collaborator committed to leading and inspiring teams to achieve shared goals. Conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support, and assistance. Strong communication and management skills committed to inspiring community service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
37
37
years of professional experience
Work History
Case Manager Specialist
801 Mens Shelter DHS/FSA
11.2023 - 12.2024
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
- Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Provided crisis intervention and support during critical incidents involving clients or their families. Through Peer Group workshops along with monitor Family workshops was successfully able to create barriers to eliminate Alcohol and drug addiction stressors.
- Maintain and supervised workshop dressing for success, resume building, listening skills during interview process, and looking for the antecedent to sell yourself during the interview precess.
Social Service Representatives / eligibility specialist/Community Outreach
Department of Human Services
09.1999 - 01.2022
- Company Overview: District of Columbia Government
- Processing Medicaid, Long Term Care Medicaid Applications (etc
- Recerts, discharges, relocation, SSI, DIS, Waiver Programs, Tanf, Food Stamps) and most recent COVID medical assistance
- Completing 1445's for every processed application/recertification to send to the nursing facility and customer payability
- Liaison with the Nursing Home Facilities and other DC government agencies, included but not limited to Dept
- Of Corrections, DC Public shelters, District, VA and MD hospitals and residential facilities in community outreach
- Working with the Medical Review Team by submitting the applicant's information in the system to be reviewed by the MRT unit to review immediate medical assistance
- Review applications from nursing homes and local shelters to determine and re-determine eligibility for medical assistance
- Processing Spend down application for LTC Facilities so that the customer can meet the spend down eligibility
- Administrative duties (e.g., admission to nursing homes, medical records etc.)
- Interviewed applicants for immediate intake for assisted living for Elderly housing, Juvenile placement in community group homes, infant, child placement due to abuse and neglect
- Liaison with the Social Security Administration, HealthCare Finance, DC Dept, of Health, DC dept
- Of Mental Health for program services
- Processed Social Security Medical and Disability Monthly program reports
- Gave applicant referrals to customers that provided services from other programs as needed
- Requested information from customers in processing applications for other community assistance or services as needed
- Processed MET cards (food stamp card)
- Returned customer inquiries within 24 hours
- District of Columbia Government
Supervisor of Family Support Services
South Washington Family Collaborative
02.1999 - 05.2001
- Provided supervision to (4) family support workers
- Implemented/ develop a case management portfolio as a teaching and instructional tutorial for the family support workers
- Provided case management to new applicants for housing, eviction, health and mental health services and Individual and Peer group counseling
- Provided emergency (shelter) placement in spousal abuse
- Follow-up with the family in counseling or individual
- Assisted in HUD vouchers programs
- Provided assistance in acquiring down payments for housing
- Assisted in preventing truancy, maintaining daily school attendance
Director of Social Services
Rock Creek Manor Nursing Facility
11.1996 - 09.1998
- Evaluated and reviewed future client applications from the initial Hospital or Medical faculty to local nursing home facilities
- Review patient medical documents to assist the Admissions Director LGSW, LICSW in case management progress notes according to HIPAA and Medicaid funding and private insurance intake individual billing
- Responsible for assisting the Director of Admissions and the Nursing home Adm
- Dept
- Of Social Services in appropriate placement in the nursing homes or day treatment facilities
- Schedule mandated routine patient mental health evaluations with the care team and clinical Psychiatric
- Schedule and create Admission and Discharges Plans for new admits
- Trained new hires in their new position according program regulation and Administrative responsibilities
- Develop and implemented ICP, IMP, IPP's on new admits into the nursing home or Day treatment program
- Assisted and implemented in Federal mandated practices in Quality Assurance in program regulations
- As an Administrator responsible for implementing and maintaining the compliance with Health Insurance Portability and Accountability (HIPAA), Clinical Laboratory Improvement Amendment, (CLIA) and Occupational Safety and Health Act, (OSHA) regulations; improved patient care/satisfaction
- Provided routine training for new hires and staff in quality case management and future development and enrichment in IT tech programs and all the DSM facets
Dean of Students; Curriculum and Social Developments Specialist
Meadowbrook School
03.1994 - 08.1996
- Planned to develop and implement all programs for students in social, emotional and educational development
- Ensured that students were provided all the educational assessments for their current and future in their choice careers
- Develop and implement management Protocols and educational curriculums
- Created monthly individual / parents mandated Levels E and F guidelines IPP, IEP
- Provided exciting and challenging choice curriculum objectives for individuals in group/ family therapy
- Provided individual and group therapy to eliminate social and emotional barriers, created by parents and peer pressures
- Monitor changes in emotional attitudes
- Recognize antecedents in developments in challenges in mood and aggressive attitudes changes
- Provided mental releases to eliminate barriers in growth in adolescent behavioral stresses
- Provided individual and group therapy without barriers
- Mandated workshops and counseling for Staff and new hires in current trends in Social Work and Psychological updates rendered by the American Board of Psychiatric and DSM VPSI, & Associates
- Created opportunities for parent involvement through workshops, meetings, or Parental volunteering. Provided Individual and group therapy. Implemented Peer Group Counseling and Individual self reasoning, to create introduction to Peer Counseling..
- Created and implemented Peer individual and group counseling in Adolescent Sexual hang-ups, peer rejection, low problematic self esteem, group rejection, and looking in the "mirror aptitude.
- Low self-esteem ; not part of the group.
Director of Day Program Operations & Services
25 M Street SE
09.1994 - 07.1996
- Wrote and implemented day program long term and short term paths in eliminating mal-adaptive social settings
- Created and develop workshops in contracts jobs and permanent job placement
- Provided workshops in developing long-term objectives by the interdisciplinary team
- Monitor clients in mal-adaptive behaviors to recognize the antecedent
- The workshop prepares the client to challenge the anti-social difficulties of everyday life
- Provided permanent employment upon reaching the client's career goals or objectives
- Monitor and recognize (ADHD), barriers in all disciplines by monitoring a client's career paths
- Implemented and created IPP, CPO, ITM on each program participant for case management and Dept of Mental Health Quality Assurance Review
- Created mental health referrals to the Program Psychiatrist for clients who are exhibiting new mal-adaptive behaviors or mood swings not inclusive in their most recent clinical diagnosis
Day Treatment Program Director
Caroline Center
09.1992 - 07.1994
- This population of patients and clients were those individuals who were born of severe physical deformities, i.e
- No limbs, without legs, arms, fingers no torso or limbs, Could be limited in sight or thought
- Un-able to feed; G-tube
- Non-ambulatory
- This population of citizens are hidden from sight and everyday normal citizens
- They are transported everyday to a Day Program treatment facility
- They are made happy by touch, eye contact and routine body repositioning
- They are clean of body waste often and when needed
- The client arrives at the day treatment facility every morning in special wheelchairs, or body supports that's made special for their abnormalities or deformity
- However, they are not aware of their limited capabilities
- But they are happy and normal in their world
- I as a Day Program Director provide each client happiness in sight and touch
- I supervised a staff of 16 to 20 individuals that are highly trained to work with the geriatric population
- Interviewed clients with their Family support person for placement in a day program facility
- Implemented and created individual clients IPP' and IMP' case management progress notes
- Processed client's applications on computerized systems
- Referred clients to other Day programs and Activities that they may qualify for
- Managed a staff of 22
2nd Grade Teacher
Bellevue Elementary Elementary School
02.1988 - 06.1990
- Provided a instructional Education Program curriculum for the second grade (That was enhanced by the teacher and approved by the principle) that created a Working instructional document for teachers of Richmond Public Schools
- "Awarded teacher of the year." from the Principle
Education
No Degree - Masters in Process / Psychology
Duke University
Durham, NC06-1986
BS - Elementary Education, Social Work
North Carolina Central University
01.1985
Elementary Education -
Virginia Union University
01.1979
Skills
- Client advocacy
- Ethical practice
- Case assessment
- Cultural history
- Verbal and written communication
- Decision-making
- Case management tracking
- Patient assessments
- Client relationship management
- Conflict resolution
- Intervention plans
- Treatment Planning
- Individualized counseling
- Group therapy
- Program development
Training
- ACEDS Introduction to Medicaid Basic
- Health Link Introduction to ACEDS Basic
- DC Waiver Program, ADA, FMLA, HEALTH CARE FINANCE
- Social Security Declining Medical Coverage
- Retroactive Medicaid Affordable Care Act Training
- DHS Quickbase Pathos FED TAX portals I
Phone
cell, 202-230-8353
Languages
English
Timeline
Case Manager Specialist
801 Mens Shelter DHS/FSA
11.2023 - 12.2024
Social Service Representatives / eligibility specialist/Community Outreach
Department of Human Services
09.1999 - 01.2022
Supervisor of Family Support Services
South Washington Family Collaborative
02.1999 - 05.2001
Director of Social Services
Rock Creek Manor Nursing Facility
11.1996 - 09.1998
Director of Day Program Operations & Services
25 M Street SE
09.1994 - 07.1996
Dean of Students; Curriculum and Social Developments Specialist
Meadowbrook School
03.1994 - 08.1996
Day Treatment Program Director
Caroline Center
09.1992 - 07.1994
2nd Grade Teacher
Bellevue Elementary Elementary School
02.1988 - 06.1990
BS - Elementary Education, Social Work
North Carolina Central University
Elementary Education -
Virginia Union University
No Degree - Masters in Process / Psychology
Duke University
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