Beatriz Zapata

Highly motivated and compassionate bilingual case manager with extensive experience serving diverse populations, including youth, families, and individuals in crisis. Proven ability to build rapport, assess needs, and develop effective service plans. Skilled in crisis intervention, case management, and coordination of care. Dedicated to empowering clients and facilitating their journey towards self-sufficiency. Demonstrated proficiency in data analysis, program implementation, and community outreach. Eager to contribute to the Youth Services Division\'s mission of providing support and guidance to at-risk youth and their families. Personable and careful listener able to assess and address individual circumstances of clients to provide assistance and intervention. Extensive experience serving immigrant and urban populations; comfortable interacting with others in domestic and office settings. Persistence and a sense of urgency to deliver effective solutions; able to work both independently and as part of a team. Numerous certifications in providing financial and housing counseling and support to clients. Strong inner conviction to provide for the needs of others.

• NCRC Preparing Housing Counselor for the HUD Certification, 03/01/12
• Neighbor Works NCHEC Certification Compliance with State & Federal Regulations, 04/01/12
• NCLR NHNLA Certification in Financial Counseling, 02/01/12
• NCLR NHNLA Certification in Implementing & Growing Your NCLR Homebuyer Education Program, 06/01/12
• Neighbor Works NCHEC Certification in Post-Purchase Homeownership Education, 12/01/12
• Neighbor Works NCHEC Certification in Pre-Purchase Education, 12/01/12
• Neighbor Works NCHEC Certification in Foreclosure Intervention & Default Counseling, 05/01/12
• Neighbor Works Delivering Effective Financial Education, 12/01/11
• Neighbor Works Financial Coaching: Helping Clients Reach Their Goals, 12/01/11
• Neighbor Works Certification in Housing Counseling, 08/01/10
• HUD Certification Mortgage Fraud Prevention, 03/01/10

• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved [Issue] which led to [Results].
• Collaborated with team of [Number] in the development of [Project name].

• Association