Alyssa Particelli
Saugus,MA
Summary
Known for delivering exceptional service, building rapport with clients, and adapting seamlessly across multiple dealership functions. My background in Automotive Technology has equipped me with problem-solving skills, operational insight, and a deep understanding of service workflows—all of which I’m now channeling toward a broader career in Business Administration. With plans to pursue a degree in Business Administration this coming academic season, I’m eager to grow into leadership and operational roles where I can combine my industry experience with strategic business knowledge to drive team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Service Advisor
Ira Subaru
Danvers, MA
04.2023 - Current
- Served as the primary point of contact for customers on repair recommendations and procedures.
- Support to multiple departments within the dealership, including hands-on experience from my time as a Service Technician, to my current role as a Service Advisor.
- Contributed to my team's efficiency by adapting to various roles in the dealership such as my part in assisting as the Internal Advisor as need be, assisting our Sales department and coordinating vehicle service operations within the business.
Cashier & Guest Services
Target
Revere, MA
08.2021 - 05.2023
- Provided friendly and attentive service to customers, ensuring a positive checkout experience
- Assisted in returns, exchanges and resolving customer concerns professionally, and empathetically.
- Collaborated with team members to manage high-volume periods efficiently especially during peak retail seasons.
Education
Automotive Technology
Northeast Metropolitan Regional Vocational Technical School
Wakefield, MA01.2023
Skills
- I am a positive and personable communicator with a proven ability to build strong rapport with clients
- Collaborate effectively to resolve conflicts while keeping others' needs in mind
- Well-versed in the operations and interdepartmental processes of a dealership
- I thrive in high-volume, fast-paced environments
- Excel at multitasking without compromising quality or attention to detail
References
References available upon request.
Timeline
Service Advisor
Ira Subaru
04.2023 - Current
Cashier & Guest Services
Target
08.2021 - 05.2023
Automotive Technology
Northeast Metropolitan Regional Vocational Technical School