Alyssa Paulino
The Bronx,NY
Summary
I am a dynamic and motivated college student pursuing a degree in nursing with a passion for providing exceptional customer service and a keen interest in the spa industry. Leveraging 2.5 years of experience as a concierge and experience host at a spa, I am seeking a position as a Concierge where I can utilize my strong interpersonal skills, organizational abilities to create a welcoming and professional environment for clients. Dedicated to delivering personalized care and enhancing the overall client experience, I aim to contribute to the success of the spa while gaining valuable experience and insights to support my future career as a nurse.
Overview
4
4
years of professional experience
Work History
Concierge, Experience Host, Hygiene Host
The Bodhi Spa LLC
09.2021 - Current
- Greet and assist clients upon arrival, providing a warm and welcoming atmosphere.
- Schedule spa services, coordinate appointment times, and assist with check-in procedures.
- Provide information about spa services, promotions, and amenities, and assist clients with inquiries and special requests.
- Handle payments for spa services, process gift certificates, and manage billing transactions accurately.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Address client concerns or complaints promptly and professionally to ensure customer satisfaction.
- Accommodate special requests, such as arranging group bookings or providing personalized amenities.
- Handle client information with discretion and maintain confidentiality.
- Experience Host - Guiding guests through the spa, providing personalized tours, and offering detailed explanations of their booked services to ensure a seamless and enjoyable experience.
- Hygiene Host - Managing laundry operations and maintaining impeccable cleanliness standards throughout the spa facility to uphold a hygienic and welcoming environment for guests.
Quality Assurance Technician
Taylor Farms Factory
01.2021 - 04.2021
- Inspecting products to ensure they meet quality standards.
- Conducting quality control tests and analyses.
- Maintaining accurate records of test results.
- Monitoring production processes for quality compliance.
- Ensuring compliance with regulatory requirements.
- Managing supplier quality and conducting audits.
- Identifying opportunities for process improvement.
- Providing training on quality control procedures.
Cashier
Fine Fare
01.2020 - 01.2021
- Processing customer transactions accurately and efficiently.
- Handling cash, credit, and electronic payments.
- Providing excellent customer service and assistance.
- Scanning and bagging groceries for customers.
- Maintaining cleanliness and organization at the checkout area.
- Resolving customer inquiries and issues courteously.
- Promoting loyalty programs and special offers to customers.
- Collaborating with team members to ensure smooth operations.
Education
Transfer Student Bachelors Intended - Nursing
Rhode Island College
Bachelors - Nursing
Lehman College
The Bronx, NY05.2026
Skills
- Bilingual, Fluent in Spanish and English
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Concierge, Experience Host, Hygiene Host
The Bodhi Spa LLC
09.2021 - Current
Quality Assurance Technician
Taylor Farms Factory
01.2021 - 04.2021
Cashier
Fine Fare
01.2020 - 01.2021
Transfer Student Bachelors Intended - Nursing
Rhode Island College
Bachelors - Nursing
Lehman College
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