Alyssa Pelini
Elmhurst,IL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Gia Mia. Proven ability to enhance guest engagement and optimize service flow in high-pressure environments. Experienced in cash handling and maintaining accurate records, ensuring seamless operations and client satisfaction. Committed to delivering outstanding experiences in every interaction.
Overview
4
4
years of professional experience
Work History
Server/Host
Gia Mia
05.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Greeted and seated guests, managed waitlist, and coordinated table flow to ensure a smooth dining experience in a high-volume restaurant
Front Desk Receptionist
Pure Barre
08.2021 - 03.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Facilitated communication between clients and staff, enhancing overall customer service experience.
- Scheduled appointments and classes using scheduling software, optimizing studio occupancy rates.
- Maintained accurate records of client memberships and transactions to support financial reporting.
Education
Bachelor of Arts - Business Communication
University of Kentucky
Lexington, KY05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Service prioritization
Timeline
Server/Host
Gia Mia
05.2023 - Current
Front Desk Receptionist
Pure Barre
08.2021 - 03.2022
Bachelor of Arts - Business Communication
University of Kentucky