Alyssa Perez
Zephyrhills,Florida
Summary
Motivated student with a desire to learn. Excells in leadership roles, significantly improving team collaboration and customer satisfaction. Demonstrates a strong ability to manage high-pressure situations and multitask efficiently. Currently majoring in the biological sciences at the University of South Florida with a goal of achieving a career in healthcare.
Overview
4
4
years of professional experience
Work History
Customer Experience Coordinator
T.J. Maxx
05.2021 - 08.2023
- Ensured stellar customer service throughout the store.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new associates in various departments of the store. Introduced the new associates on company guidelines and best practices for exceptional customer service delivery.
- Scheduled and managed all associate breaks during each shift.
- Accurately counted and prepared sales day deposits, ordered money when needed, and prepared register drawers for the new sales day.
Food Runner
Beef 'O' Brady's
04.2021 - 06.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Gained experience in customer service and maintaining a good environment,
Intern
American Consulting Professionals LLC
06.2019 - 08.2020
- Supported the marketing department in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files.
- Gained hands-on experience in roadway design programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Cell And Molecular Biology
University of South Florida
Tampa, FL12.2024
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06.2022
Associate of Arts -
Pasco-Hernando State College
Wesley Chapel, FL05.2022
Skills
- Team collaboration
- Leadership
- Customer experience
- Cash management
- Records administration
- Microsoft Office proficient
- Medical terminology
- Basic laboratory skills
Extracurricular Activities
- Patient Care Volunteer, Gulfside Healthcare Services, May 2024-Present
- Club Member Volunteer, Project Period, January 2024-Present
- Medi-Futures USF Virtual Shadowing Program, September 2023-November 2023
Timeline
Customer Experience Coordinator
T.J. Maxx
05.2021 - 08.2023
Food Runner
Beef 'O' Brady's
04.2021 - 06.2021
Intern
American Consulting Professionals LLC
06.2019 - 08.2020
Bachelor of Science - Cell And Molecular Biology
University of South Florida
High School Diploma -
Zephyrhills High School
Associate of Arts -
Pasco-Hernando State College