Stephanie Gonzalez
Miami,Florida
Summary
Passionate marketing communications professional driven to create effective marketing strategies and maximize revenue. Strategic and client-centric professional well-versed in media marketing and brand promotion.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
Encore Global
2 2024 - Current
- Assisted sales manager in selling event technology for hotel events with revenue under $5000 by creating sales proposals and customized programs for clients to suit their event technology needs
- Maintained client satisfaction throughout the event planning process via client check-ins and answering any client inquiry in a timely manner
- Received recognition for obtaining superior customer services ratings as demonstrated through client surveys
- Prepared billing reports on a daily basis and submitted them to the venue for reconciliation
- Entered customer contact information into the CRM system
- Maintained relationships with key hotel personnel to ensure client AV needs are established and met.
Executive Assistant
Gazitua Letelier - Lobbying Firm
10.2020 - 12.2022
- Supported procurement attorney in an administrative capacity: contacting prospective clients, facilitating client-attorney proposal agreements via email, and addressing any client concerns
- Coordinated over 200+ meetings with elected officials, attorneys, and business executives
- Initiated a Google Sheet organizational system to track and follow up on any pending meeting request or task; managing a total of 10 to 15 meetings on a monthly basis.
Corporate and External Affairs Intern
NBCUniversal- Telemundo Enterprises
01.2020 - 05.2020
- Supported in the ideation and execution of social and digital media strategies for 'El Poder En Ti', a community platform aimed at empowering Telemundo's U.S
- Hispanic market, focusing on education, health & wellness, finances, and civic engagement
- Created a final internship project proposal that was approved by the Senior-Vice President for a video project presented at the end of the internship term
- Managed and logged over $5000+ worth of promotional material for various company events and Telemundo stations.
Marketing Intern
BBC Studios
05.2019 - 07.2019
- Updated Excel sheets with the current TV Network distribution information
- Assisted with the copywriting and digital media strategy for the CBeebies Network on diverse platforms including social media sites and the YouTube channel
- Managed and logged $5000+ worth of BBC Studios/CBeebies promotional material for distribution purposes.
Education
Master of Science - Mass Communications
Florida International University
Miami, FLBachelors of Science - Advertising
University of Florida
Gainesville 05.2001 -
Associate of Arts - Business Administration
Miami Dade College
Miami, FL 05.2001 -
Skills
Problem-Solving
Team Collaboration
Microsoft Office
Communications management
CRM Management
Strategic event planning
Client Advocacy
Planning and Coordinating
Calendar Management
Project Management
Timeline
Executive Assistant
Gazitua Letelier - Lobbying Firm
10.2020 - 12.2022
Corporate and External Affairs Intern
NBCUniversal- Telemundo Enterprises
01.2020 - 05.2020
Marketing Intern
BBC Studios
05.2019 - 07.2019
Bachelors of Science - Advertising
University of Florida
05.2001 -
Associate of Arts - Business Administration
Miami Dade College
05.2001 -
Customer Experience Coordinator
Encore Global
2 2024 - Current
Master of Science - Mass Communications
Florida International University
Similar Profiles
Andrew AssadAndrew Assad
A/V Technician at Encore GlobalA/V Technician at Encore Global
Joel KnightJoel Knight
Lead Audio Visual Technician at Encore GlobalLead Audio Visual Technician at Encore Global
Robert ClarkRobert Clark
Internet Lead at Encore GlobalInternet Lead at Encore Global