Alyssa Perez-kinney
Ontario,CA
Summary
Proven leader in training and development, with a track record of increasing employee retention at FedEx:Ground through tailored training programs and hands-on coaching. Expert in food industry navigation and fostering positive work environments, I excel in multitasking and critical thinking, ensuring high-quality service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Package Handler Trainer
FedEx:Ground
Chino, CA
04.2023 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Assistant Manager
Starbucks
Claremont, Ca
03.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectation.
- Maintained a clean, safe, and organized store.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Trainer
McDonalds
Montclair, Ca
11.2020 - 04.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Waitress Trainer
Giuseppe’s Pizza & Italian Restaurant
Apple Valley, CA
06.2020 - 12.2020
- Improved customer satisfaction by providing exceptional service and addressing guest concerns.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Education
Child Development Certification - Early Childhood Care And Education
Mount San Antonio College
Walnut, CASkills
- Warehouse navigation
- Crew management
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Administrative tasks
- Hospitality service expertise
Languages
American Sign Language
Professional Working
Timeline
Package Handler Trainer
FedEx:Ground
04.2023 - Current
Assistant Manager
Starbucks
03.2022 - 04.2023
Crew Trainer
McDonalds
11.2020 - 04.2022
Waitress Trainer
Giuseppe’s Pizza & Italian Restaurant
06.2020 - 12.2020
Child Development Certification - Early Childhood Care And Education
Mount San Antonio College