Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Pham

Saint Paul,MN

Summary

Experienced candidate adept at working with colleagues and customers of all backgrounds. Possesses excellent organizational and time management skills. Dedicated to applying high attention to detail for both administrative and creative tasks.

Overview

4
4
years of professional experience

Work History

Digital Resource Center - Assistant Manager

Macalester College
05.2022 - 09.2022
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Coordinated and ran regular campus workshops for students and faculty to develop interest in new software and technology.
  • Compiled data and analytics to improve equipment check out system.

DRC - Student Manager

Macalester College
09.2021 - 05.2022
  • Handled routine issues independently and coordinated solutions to complex operational and student problems.
  • Trained staff in department procedures and requirements to build cohesive and successful team.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed ticketing queue regarding print requests or general assistance questions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

DRC - General Assistant

Macalester College
09.2018 - 05.2021
  • Assisted manager in all aspects of business operations.
  • Oversaw the checkout process for cameras, laptops, and other resource materials.
  • Worked closely with students and faculty to provide effective assistance regarding digital software and/or physical equipment.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests or relay messages to appropriate personnel.

Education

Bachelor of Arts - Computer Science

Macalester College
Saint Paul, MN
05.2022

Skills

  • Software Proficiency - Photoshop, Illustrator, Adobe Premiere
  • Language Proficiency - Python, Java, HTML, CSS, Javascript

Timeline

Digital Resource Center - Assistant Manager

Macalester College
05.2022 - 09.2022

DRC - Student Manager

Macalester College
09.2021 - 05.2022

DRC - General Assistant

Macalester College
09.2018 - 05.2021

Bachelor of Arts - Computer Science

Macalester College

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Alyssa Pham