Alyssa Phillips
Oak Park,MI
Summary
Experienced sales/banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Person Banker
Cornerstone Community Financial Credit Union
Sterling Heights, MI
05.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
Production Manager
Puff Cannabis
Madison Heights, MI
04.2022 - 06.2023
- Enhanced employee productivity by providing comprehensive training in cannabis cultivation, harvesting, and processing.
- Maintained detailed records of cultivation activities for accurate tracking of crop progress and regulatory compliance.
Personal Banker
RBS Citizens Bank
04.2018 - 04.2022
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
No Degree - Accounting And Finance
Jackson College
Jackson, MIHigh School Diploma - undefined
Madison High School
Madison Heights, MISkills
- Technical Specifications
- Retail Knowledge
- communication
- Suggestive Selling
- Excellent People Skills
- Cash Handling Accuracy
- Sales and Marketing
- Opening Accounts
- Audit Support
- Risk Mitigation
- Critical Thinking and Analysis
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- [MNLS] License - [2018-current]
Timeline
Person Banker
Cornerstone Community Financial Credit Union
05.2023 - Current
Production Manager
Puff Cannabis
04.2022 - 06.2023
Personal Banker
RBS Citizens Bank
04.2018 - 04.2022
No Degree - Accounting And Finance
Jackson College
High School Diploma - undefined
Madison High School