Alyssa Piedra
Odessa,TX
Summary
With a proven track record at Community National Bank, I excel in bank relationship management and digital banking expertise. Spearheaded system migrations and enhanced online security, significantly increasing customer satisfaction. Skilled in documentation and adept at multitasking, my focus on risk evaluation and personalized customer interactions sets me apart.
Overview
6
6
years of professional experience
Work History
Digital Solutions Specialist
Community National Bank
Midland, Texas
05.2023 - 01.2025
- Created documentation for all newly implemented systems or changes made to existing systems.
- Provided technical support to customers regarding their digital solutions issues via phone and email.
- Participated in system migrations from one platform to another while ensuring minimal disruption of service levels for customers .
- Implemented strategies for increasing customer satisfaction with the use of the bank's website.
- Maintained a secure environment by enforcing all security policies related to online banking systems.
- Conducted regular audits of customer accounts to verify accuracy of data stored in the system.
- Provided training to business customers on banking policies, procedures, and digital banking platforms.
Lead Bartender
Cinergy Cinemas
Odessa, Texas
02.2021 - 05.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Completed regular bar inventories and daily requisition sheets.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Teller Associate
Prosperity Bank
Odessa, Texas
03.2019 - 11.2020
- Received and counted daily inventories of cash, drafts and checks.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Balanced cash drawer daily and maintained accurate transaction records.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
Associate of Arts - General Studies
Odessa College
Odessa, TX12-2022
BBA - Finance
University of Texas At The Permian Basin
Odessa, TX12-2022
Associate of Arts - Business Administration
Odessa College
Odessa, TX12-2018
Skills
- Bank relationship management
- Bank account administration
- Documentation and reporting
- Risk evaluation
- Strong multitasking
- Digital banking expertise
References
References available upon request.
Timeline
Digital Solutions Specialist
Community National Bank
05.2023 - 01.2025
Lead Bartender
Cinergy Cinemas
02.2021 - 05.2023
Teller Associate
Prosperity Bank
03.2019 - 11.2020
Associate of Arts - General Studies
Odessa College
BBA - Finance
University of Texas At The Permian Basin
Associate of Arts - Business Administration
Odessa College
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