Alyssa Piehl
Hayden,ID
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flagship Store Manager
Prime Communications AT&T
01.2019 - Current
- Led a high-performing sales team, ensuring consistent achievement of sales targets and KPIs.
- Interviewed, onboarded, and trained future sales leadership resulting in 70% of my hires becoming managers.
- Enhanced team performance by implementing effective coaching strategies and techniques.
- Successfully leveled up a Focus location into a Cruiser and a Battleship location into a Flagship.
Business Account Manager
Spring Mobile AT&T
09.2016 - 01.2019
- Increased client satisfaction by effectively addressing and resolving account-related issues..
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
Medical License - Emergency Medical Technology
Unitek College - Fremont
Fremont, CA03.2016
Medical License - Nursing Assistant
North Idaho College
Coeur D'alene, ID05.2013
Skills
- Performance Monitoring and Evaluation
- Store Operations
- Customer Complaint Resolution
- Sales Quota Management
- Recruitment and Selection
- Team Management
Accomplishments
- Sales - Increased sales by 57% over a two year period.
- Awarded Pinnacle in 2020
Certification
- National Incident Management System, FEMA - April 2016
- Incident Command System, FEMA - April 2016
Affiliations
- Elevate 2023
- Strive : Emotional Intelligence
- Beam : Mentee
Timeline
Flagship Store Manager
Prime Communications AT&T
01.2019 - Current
Business Account Manager
Spring Mobile AT&T
09.2016 - 01.2019
Medical License - Emergency Medical Technology
Unitek College - Fremont
Medical License - Nursing Assistant
North Idaho College