Alyssa Pimentel
Modesto,CA
Summary
Dynamic educator and facilitator with a proven track record at Sylvan Union School District, enhancing student success through data analysis and literacy development. Excelled in customer service roles, demonstrating adaptability and problem-solving abilities. Skilled in Google and Excel, with a commitment to collaborative learning and professional development. Achieved significant improvements in student and customer satisfaction.
Proactive positive, and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and teamwork skills, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
K-5 Instructional Facilitator
Sylvan Union School District
08.2022 - Current
- Facilitate site intervention programs to ensure efficient use.
- Facilitate and analyze student data amongst all site grade levels.
- Ascertain data driven decisions for each grade level.
- Create and present professional development for staff.
- Facilitate and collaborate grade level team meetings weekly.
- Provide Math and Literacy services systematically for K-5 Students daily.
- Monitor and Assess student progress within foundational reading skills.
- Facilitate the use of district curriculum and digital programs amongst staff.
- Involvement in site and district level committees to progress student success.
Classroom Teacher
Sylvan Union School District
08.2017 - 05.2022
- Planned, organized, and implemented grade level instructional program.
- Created and maintained a positive classroom culture.
- Created and facilitated student goals/achievement.
- Maintained communication with families.
- Collaborated regularly with grade level teams.
Service Representative
Social Security Adminstration
10.2010 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
Bank Teller
Chase Bank
04.2009 - 09.2010
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Bank Teller
Guaranty Bank
06.2002 - 07.2006
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Master of Arts - School Psychology
Brandman University
Modesto, CATeaching Credential -
California State University, Stanislaus
Turlock, CA05-2016
Bachelor of Arts - Psychology
California State University, Stanislaus
Turlock, CA05-2008
Skills
- Oral communication
- Multitasking Abilities
- Problem-solving abilities
- Adaptability
- Professionalism
- Teaching strategies
- Administrative Support Duties
- Office Equipment Proficient
- Google and Excel Programs
- Conflict Resolution
- Data Analysis
- Literacy development
- Collaborative learning
- Project-based learning
Timeline
K-5 Instructional Facilitator
Sylvan Union School District
08.2022 - Current
Classroom Teacher
Sylvan Union School District
08.2017 - 05.2022
Service Representative
Social Security Adminstration
10.2010 - 05.2011
Bank Teller
Chase Bank
04.2009 - 09.2010
Bank Teller
Guaranty Bank
06.2002 - 07.2006
Master of Arts - School Psychology
Brandman University
Teaching Credential -
California State University, Stanislaus
Bachelor of Arts - Psychology
California State University, Stanislaus
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