Alyssa Plaza
Rio Grande Valley,TX
Summary
Dedicated information technology professional with a passion for tech and committed to safeguarding digital assets. Leveraging a diverse skill set that includes industry certifications like (ISC)² CC and CompTIA Security+, to uphold best practices and contribute to a secure digital future. Fluent in English and Spanish, fostering collaboration and effective communication across diverse environments.
Overview
11
11
years of professional experience
Work History
IT Security Analyst
Cats United
Austin, TX
05.2022 - 02.2025
- Utilizing ticketing system (Jira) to provide end-user support for technology, networking, and security related issues.
- Identifying technical and security issues and utilizing resources to provide quick and satisfactory resolutions with minimal downtime.
- Resolving hardware and software issues, ensuring seamless operation of IT systems to enhance overall security posture, productivity and efficiency.
- Microsoft Defender - encompassing cybersecurity solution that includes components such as Defender for Endpoint, Defender for Identity, and Defender for Office 365, to provide comprehensive security protection for organizational assets.
- Monitoring and triaging security alerts and events to assist in detection, mitigation, & prevention of threat agents.
- Administering and securing Windows Server infrastructure - including Active Directory and Group Policy management, ensuring robust security measures and streamlined operations.
- Managing & securing cloud environment, including Azure, Office 365, and Entra ID (Azure AD).
- Performed penetration testing, and ethical hacking to identify vulnerabilities and remediation strategies in a reliable and compliant way.
- Applying the CIA triad to ensure data and system security, implementing appropriate controls and measures to maintain privacy, prevent unauthorized access, and maintain availability of critical systems and data.
Technical Advisor
Apple Inc.
Austin, TX
08.2015 - 04.2023
- Delivered world-class customer care and technical expertise to both internal and external clients.
- Monitored and analyzed network and system performance on Apple's Mac computers, identifying and addressing technical issues to optimize system performance and enhance overall efficiency.
- Assisted end users with system imaging, backups, updates, recovery, and installation of macOS and iOS software.
- Educated end users on security awareness, emphasizing best practices for protecting their devices and personal information.
- Conducted security scans, log analysis and malware removal on Mac computers and iOS devices.
- Utilized Apple ticketing systems and tools from the Apple Developer Program to provide technical assistance and resolve issues for Apple developers, ensuring their smooth workflow and adherence to development guidelines.
- Conducted image scanning for the iTunes and App Store, ensuring compliance with art and cover guidelines for media content, and maintaining the quality and integrity of the platform.
Remote Services Technician
Support.Com In
Austin, TX
11.2013 - 08.2015
- Assisted clients with setup and configuration modems, routers, computers, mobile phones, and smart devices to establish secure and reliable connections.
- Managing DNS, DHCP, WAN, LAN, TCP/IP, and port forwarding.
- Configured and managed security measures such as encryption algorithms, authentication methods,
and access control lists (ACLs), to enhance the security of wireless networks (WPA2, WPA2 & WPA3 Enterprise, Radius). - Utilized RDP tools like Nexus for remote connection to client computers to provide technical assistance and utilized Zendesk for efficient ticket management and customer follow-ups.
- Conducted security audits and vulnerability assessments to identify potential vulnerabilities and recommend
security solutions.
Education
Bachelor of Science - Cybersecurity
University of The People
Global Campus12-2025
CompTIA Security+ Certification -
CompTIA
09.2023
(ISC)² Certified in Cybersecurity Certification -
(ISC)²
07.2023
Fortinet Network Security Expert (NSE) Level 1, 2, & 3 -
Fortinet Training Institute
07.2023
CompTIA ITF+ Certification - Information Technology Fundamentals
CompTIA
06.2023
CompTIA Network+ | CompTIA Project+ Certifications -
CompTIA
07.2015
Associate of Arts - Information Technology - Network Admin
University of Phoenix
02.2014
Timeline
IT Security Analyst
Cats United
05.2022 - 02.2025
Technical Advisor
Apple Inc.
08.2015 - 04.2023
Remote Services Technician
Support.Com In
11.2013 - 08.2015
Bachelor of Science - Cybersecurity
University of The People
CompTIA Security+ Certification -
CompTIA
(ISC)² Certified in Cybersecurity Certification -
(ISC)²
Fortinet Network Security Expert (NSE) Level 1, 2, & 3 -
Fortinet Training Institute
CompTIA ITF+ Certification - Information Technology Fundamentals
CompTIA
CompTIA Network+ | CompTIA Project+ Certifications -
CompTIA
Associate of Arts - Information Technology - Network Admin
University of Phoenix
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