Alyssa Plaza
Rio Grande Valley,,TX
Summary
Cybersecurity enthusiast and technical support professional with hands-on experience in wireless security assessments and network troubleshooting. Committed to ethical hacking principles and adherence to industry best practices and standards to ensure secure and responsible testing. Skilled in analyzing and securing wireless networks using Linux tools such as the aircrack-ng suite and Wireshark. Fluent in English and Spanish, delivering exceptional customer service with strong communication skills dedicated to continuous learning and applying security best practices.
Overview
11
11
years of professional experience
Work History
IT Support & Security
Cats United
Austin, TX
05.2022 - 02.2025
- Investigated, triaged, and resolved technical and security issues using Microsoft Defender and Azure Sentinel.
- Used Jira ticketing software to manage, track, and resolve technical and security issues, providing timely support to users.
- Created and managed user accounts in Active Directory and Entra ID (formerly Azure AD), assigning role-based access permissions.
- Delivered security awareness training to end users, promoting safe practices and reducing risk of human error.
- Applied CIA triad principles to maintain data and system security.
Technical Advisor (Remote)
Apple Inc.
Austin, TX
08.2015 - 04.2023
- Delivered world-class customer service and expert technical support for macOS and iOS systems, including network and system performance monitoring, security scans, and malware remediation to ensure optimal device efficiency and security.
- Assisted end users and Apple developers with system imaging, backups, updates, recovery, and issue resolution, leveraging Apple Developer tools and ticketing systems to maintain smooth workflows and high satisfaction.
- Conducted image scanning for iTunes and App Store content to enforce compliance with Apple’s art and media guidelines, while promoting security awareness and best practices to safeguard user data.
Internet Services Technician (Remote)
Support.Com
Austin, TX
11.2013 - 08.2015
- Assisted clients with setup, configuration, and troubleshooting of modems, routers, computers, mobile phones, and smart devices, ensuring secure and reliable network connections.
- Managed key network protocols and services including DNS, DHCP, WAN, LAN, TCP/IP, and port forwarding to optimize network performance and connectivity.
- Implemented and maintained wireless security measures such as WPA2, WPA3 Enterprise, Radius authentication, encryption algorithms, and access control lists (ACLs) to safeguard client networks.
- Utilized remote desktop tools like Nexus for hands-on technical support and Zendesk for efficient ticket management and client follow-up, ensuring timely resolution and high customer satisfaction.
- Conducted security audits and vulnerability assessments, identifying risks and recommending tailored security solutions to enhance network defenses.
Education
GFACT (in Progress), GSEC, & GCIH - Cybersecurity - GIAC Certifications
SANS Institute - Cyber Academy Scholarship
02-2026
Security+ Certification -
CompTIA
09.2023
Certified in Cybersecurity Certification -
ISC²
07.2023
Project+ Certification - Information Technology | Project Management
CompTIA
07.2015
Associate of Arts - Information Technology
University of Phoenix
02.2014
Skills
- Linux command-line proficiency
- Aircrack-ng suite expertise
- WPA2 handshake capture
- PCAP file analysis
- Wireshark packet analysis
- Deauthentication attack skills
- Syslog retrieval basics
- Wireless penetration testing
- Network security assessment
- Wireless network scanning
- Active wireless probing
- Network discovery tools
- Nmap network scanning
- Reconnaissance techniques
Timeline
IT Support & Security
Cats United
05.2022 - 02.2025
Technical Advisor (Remote)
Apple Inc.
08.2015 - 04.2023
Internet Services Technician (Remote)
Support.Com
11.2013 - 08.2015
GFACT (in Progress), GSEC, & GCIH - Cybersecurity - GIAC Certifications
SANS Institute - Cyber Academy Scholarship
Security+ Certification -
CompTIA
Certified in Cybersecurity Certification -
ISC²
Project+ Certification - Information Technology | Project Management
CompTIA
Associate of Arts - Information Technology
University of Phoenix
Similar Profiles
Alyssa PlazaAlyssa Plaza
IT Security & Support Analyst at Cats UnitedIT Security & Support Analyst at Cats United
Alyssa PlazaAlyssa Plaza
IT Security Analyst at Cats UnitedIT Security Analyst at Cats United
PAMELA WHITEPAMELA WHITE
Implementation and Customer Experience Manager at Charlotte Area Transit System (CATS)Implementation and Customer Experience Manager at Charlotte Area Transit System (CATS)
RAUL SANCHEZ CANTURAUL SANCHEZ CANTU
Intake Worker at OCTAGON STAFFINGIntake Worker at OCTAGON STAFFING
Myrna RuizMyrna Ruiz
Corrections Specialist- TDC Coordinator at Travis County Sheriff's OfficeCorrections Specialist- TDC Coordinator at Travis County Sheriff's Office