Summary
Overview
Work History
Education
Skills
References
Timeline
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Alyssa Prince

Casa Grande,AZ

Summary

Esteemed financial counselor and administrative professional with over a decade of experience across the financial and federal sectors. Known for pioneering efficient record-keeping systems and introducing groundbreaking financial aid strategies, this professional combines results-driven leadership with innovative problem-solving skills. With a commitment to maintaining SCI Clearance and enhancing operational efficiency, they are poised to drive impactful change in any organization.

Overview

11
11
years of professional experience

Work History

Secretary- Management Assistant

Federal Bureau of Investigation
Phoenix, AZ
07.2023 - 12.2023

40 Hours/ Week

$59,500/ Year (GS-9)

  • Maintained meticulous records for executive meetings, ensuring no detail was overlooked
  • Optimized office efficiency, ensuring top confidentiality and smooth project management
  • Handled executive agendas with precision, guaranteeing no detail missed in high-stake meetings
  • Implemented new organization systems for top efficiency in high-stakes environments
  • Supported executive teams in agenda management, ensuring flawless operational flow
  • Monitored SCI clearance protocols, safeguarding sensitive information integrity
  • Facilitated cross-agency collaborations, boosting project outcomes & efficiency
  • Elevated team productivity through innovative agenda management & organizational systems.

Operational Support Technician

Federal Bureau of Investigation
Phoenix, AZ
11.2022 - 07.2023

40 Hours/ Week

$48,600/ Year (GS-7)

  • Efficiently managed crisis situations, ensuring rapid response to critical incidents, enhancing team readiness
  • Oversaw administrative support, meticulously maintained records, and streamlined office operations
  • Provided essential squad support with radio logistics, contributing to secure and effective communication channels
  • Played a pivotal role in operational support by analyzing and responding to emergency requests, safeguarding personnel and assets
  • Boosted interdepartmental project success through innovative solution implementation
  • Enhanced team communication by optimizing radio logistics, ensuring mission-critical clarity
  • Revolutionized administrative processes, setting a new standard for office operation efficiency.

Student Support Advisor

DeVry University
Phoenix, AZ
11.2021 - 11.2022

40 Hours/ Week

$44,500/ Year

  • Ensured accurate federal verifications, impacting student aid packaging and eligibility
  • Efficiently managed financial aid for 200+ students, ensuring eligibility and accurate record-keeping
  • Streamlined student aid processes, significantly reducing errors and improving satisfaction
  • Maintained precise student records, contributing to flawless federal verification processes
  • Revolutionized financial aid advice, enhancing student understanding and decision-making
  • Introduced innovative aid strategies, raising student financial literacy
  • Upheld stringent record accuracy, ensuring 100% compliance in audits.

Financial Aid Counselor

University of Advancing Technology
Tempe, AZ
07.2021 - 11.2021

40 Hours/ Week

$44,500/ Year

  • Managed student need analysis through various communication channels
  • Performed federal verifications and packaged student aid
  • Certified federal loan eligibility via FAFSA
  • Streamlined student aid process, enhancing efficiency and student satisfaction
  • Boosted scholarship applications by 30% through targeted support and advisement
  • Partnered with tribal reps to secure funding, fostering community engagement
  • Guided 100+ students through aid applications, ensuring comprehensive support
  • Analyzed student needs, streamlined aid process, boosting efficiency and satisfaction.

Financial Aid Counselor

University of Phoenix
Phoenix, AZ
01.2019 - 07.2021

40 Hours/ Week

$40,000/ Year

  • Made professional judgment decisions regarding student aid eligibility
  • Streamlined financial aid processes, enhancing student access to funds
  • Evaluated student financial needs, ensuring tailored aid solutions and efficient federal verification
  • Boosted student aid access by refining aid processes, ensuring timely and accurate aid package delivery
  • Provided empathetic guidance to students on financial aid, enhancing their understanding and access to funds
  • Meticulously certified federal loan eligibility, guaranteeing compliance and maximizing student aid opportunities.

Financial Aid Counselor

Argosy University
Chandler, AZ
01.2017 - 01.2019

40 Hours/ Week

$35,000/ Year

  • Streamlined student aid process, enhancing efficiency and student satisfaction
  • Ensured accurate federal loan eligibility certification, minimizing compliance risks
  • Implemented innovative strategies for financial aid, increasing accessibility for students
  • Provided empathetic advisement, resolving financial barriers for diverse student body
  • Analyzed student needs, optimizing aid packages and facilitating informed financial decisions
  • Implemented forward-thinking financial aid practices, increasing efficiency.

Bank Teller

Chase Bank
Sierra Vista, AZ
08.2015 - 11.2016

30 Hours/ Week

$20,000/ Year

  • Managed daily cash transactions with high accuracy, ensuring every customer was attended to promptly
  • Efficiently resolved ATM issues, reducing machine downtime and enhancing customer satisfaction
  • Provided personalized banking advice, helping clients choose services that best met their needs
  • Pioneered the use of a debit card printer, streamlining the card issuance process for customers
  • Achieved a 99% accuracy rate in transaction handling through meticulous attention
  • Mentored new tellers, fostering a collaborative team environment.

Sales Associate

The Children's Place
Tucson, AZ
05.2014 - 07.2015

20 Hours/ Week

$8,500/ Year

  • Maintained a professional and welcoming demeanor to enhance customer experience
  • Handled monetary transactions and end-of-shift cash drops diligently
  • Boosted customer satisfaction by providing tailored product solutions, leading to increased loyalty
  • Streamlined transaction processes, ensuring efficient, error-free sales operations
  • Rigorously maintained inventory accuracy, contributing to a 15% reduction in stock discrepancies
  • Fostered a collaborative team environment, boosting overall staff morale and performance.

Sales Associate

Macy's
Tucson, AZ
03.2013 - 05.2014

20 Hours/ Week

$8,500/ Year

  • Boosted sales by 20% through persuasive customer interaction
  • Authoritatively managed product displays
  • Collaborated with team to exceed sales targets
  • Enthusiastically engaged with customers
  • Analyzed customer needs to recommend suitable products
  • Eager to learn and apply new skills, committed to delivering high-quality work on time.

Education

Bachelor of Arts - Sociology

University of Arizona
Tucson, AZ
08.2015

Skills

  • Financial Counseling
  • Critical Thinking
  • Problem Solving
  • SCI Clearance
  • Leadership
  • Results-Driven
  • Administrative Support
  • Scheduling
  • Email Management
  • Meeting Coordination
  • Timekeeping
  • Radio Communication
  • Crisis Management
  • Record Keeping
  • Training
  • Sales
  • Customer Relationship Building
  • Cash Management
  • Crisis Events
  • Communication Skills
  • Time Management
  • Team Collaboration
  • Data Analysis
  • Project Management
  • Technical Skills

References

  • Kisha Hamilton, UNIVERSITY OF PHOENIX, kisha.hamilton@phoenix.edu, (602)405- 7845
  • Matthew Hendricks, ARGOSY UNIVERSITY, matthew.hendricks@aspen.edu, (480) 593- 0828
  • Jason Ortiz, FEDERAL BUREAU OF INVESTIGATION, jortiz@fbi.gov, (480)273-3161

Timeline

Secretary- Management Assistant

Federal Bureau of Investigation
07.2023 - 12.2023

Operational Support Technician

Federal Bureau of Investigation
11.2022 - 07.2023

Student Support Advisor

DeVry University
11.2021 - 11.2022

Financial Aid Counselor

University of Advancing Technology
07.2021 - 11.2021

Financial Aid Counselor

University of Phoenix
01.2019 - 07.2021

Financial Aid Counselor

Argosy University
01.2017 - 01.2019

Bank Teller

Chase Bank
08.2015 - 11.2016

Sales Associate

The Children's Place
05.2014 - 07.2015

Sales Associate

Macy's
03.2013 - 05.2014

Bachelor of Arts - Sociology

University of Arizona
Alyssa Prince