Alyssa Renard
IT Captioning Assistant
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
IT Captioning Assistant
CapTel, Inc.
Milwaukee, Wisconsin
09.2021 - Current
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Consistently typed 65 wpm with 4% error rate.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Monitored errors and online technical issues on calls to report to appropriate staff.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
Licensed Cosmetologist
Indulge Salon + Skin
Whitefish Bay, Wisconsin
11.2017 - 05.2020
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
Licensed Cosmetologist
The Shoppe
Milwaukee, Wisconsin
08.2015 - 12.2019
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
Licensed Cosmetologist
DeRiah Boutique Salon
Cedarburg, WI
07.2011 - 08.2015
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Introduced new methods, practices and systems to reduce turnaround time.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
West High School
West Bend, WI 09.1999 - 06.2003
Licensed Cosmetologist - Cosmetology Education
VICI Beauty Schools - Milwaukee Campus
Milwaukee, WI 06.2005 - 06.2006
Skills
Public speaking expertise
undefinedTimeline
IT Captioning Assistant
CapTel, Inc.
09.2021 - Current
Licensed Cosmetologist
Indulge Salon + Skin
11.2017 - 05.2020
Licensed Cosmetologist
The Shoppe
08.2015 - 12.2019
Licensed Cosmetologist
DeRiah Boutique Salon
07.2011 - 08.2015
Licensed Cosmetologist - Cosmetology Education
VICI Beauty Schools - Milwaukee Campus
06.2005 - 06.2006
High School Diploma -
West High School
09.1999 - 06.2003
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