Natasha Zephyr
Kissimmee,FL
Summary
Reliable employee seeking bonds and docket position . Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Captioning Assistant
Captel Service Specialists
08.2020 - Current
- Consistently typed 30 wpm with 2% error rate.
- Used keyboards by typing corrections and other words.
- Planned, placed and synchronized all captions with dialogues.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
DSI
DSI Services
06.2013 - 08.2015
- Assisted 5 clients with basic tasks such as bathing, dressing, grooming and eating.
- Transported and accompanied clients to therapy and doctor appointments.
Clerk
Property Standards
10.2006 - 08.2009
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Faxing
- Answering a multiple phone line
- Setting appointments for inspectors
Education
Bachelor Of Social Science - Social Work
Bowie State University
Bowie, MD06.2005
Skills
- Customer Inquiries
- Basic Computer Skills
- Customer Experience
- Customer Satisfaction
- Memorization and Recall
- Communications
- Real-Time Captioning
- Outbound Calls
- Captioning
- Administrative Support
- Public Speaking Expertise
- Speaking Clearly
- Data Entry
- Professional Communication Skills
- Customer Service
Accomplishments
- Supervised team of 8 staff members and trained new employees.
Additional Information
I am a quick learner dedicated to my work profession on my DSI job I got employee of the month I am a very hard worker willing to learn patient great personality I'm a very sociable person get along well with staff I am also a great follower as well as a great leader
Timeline
Captioning Assistant
Captel Service Specialists
08.2020 - Current
DSI
DSI Services
06.2013 - 08.2015
Clerk
Property Standards
10.2006 - 08.2009
Bachelor Of Social Science - Social Work
Bowie State University