Donna Arndt
Milwaukee,WI
Summary
Hardworking Captioning Assistant proficient in Dragon . Offering 5 years of experience providing quick and accurate captions for telephone conversations. Comfortable managing high volume of calls and typing 60 wpm. Calm captioning assistant possessing excellent spelling and vocabulary skills and first-rate memory-recall abilities. Provides live telephone captioning during telephone conversations for deaf and hard-of-hearing community. Committed to consistently maintaining high level of accuracy and speed. Commended for typing 60 wpm with 98% error rate.
Overview
51
51
years of professional experience
Work History
Captioning Assistant
Captel Communications
Milwaukee, Wisconsin
06.2017 - Current
- Used keyboards by typing corrections and other words.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Listened to speakers and repeated words verbatim into voice recognition software such as (dragon)
Front Desk Receptionist
Crawford Animal Clinic
Milwaukee, WI
07.2016 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
Elementary School Secretary
Milwaukee Public Schools, MPS
Milwaukee, WI
02.2001 - 06.2016
- Wrote and proofread error-free letters, memoranda and other business correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Operations Manager
AT&T
Milwaukee, WI
06.1971 - 11.2000
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI06.1971
Skills
- Customer Satisfaction
- Very Motivated
- Pleasant Personality
- Ability to multi task
Timeline
Captioning Assistant
Captel Communications
06.2017 - Current
Front Desk Receptionist
Crawford Animal Clinic
07.2016 - 06.2017
Elementary School Secretary
Milwaukee Public Schools, MPS
02.2001 - 06.2016
Operations Manager
AT&T
06.1971 - 11.2000
High School Diploma -
Pulaski High School
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