Santoya Rodriguez
Columbia,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Captioning Assistant
CSD Captel
09.2014 - Current
- Used keyboards by typing corrections and other words.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Listened to speakers and repeated words verbatim into voice recognition software.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
Event Planner
UES, Inc.
06.2011 - Current
- Coordinated with participating vendors during events.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Ensured safety and followed all precautions and protocols during various events. (i.e. sports, concerts, etc.)
Package Scanner
Belk Distribution Center
06.2017 - 04.2018
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health and environmental regulations as prescribed by law.
- Monitored outgoing packages for proper labels and accurate address information.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Recorded each completed job in equipment use log.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
Pick/Pack Associate
Amazon
11.2014 - 06.2017
- Quickly and properly wrapped and boxed packages and various items, maintaining uniformity to meet fulfillment targets.
- Maintained safety and efficiency while loading over 25-50 pounds of various products into packaging equipment.
- Documented order updates by inputting data into facilities system.
- Implemented various tools to accurately measure product sizes, packaging equipment needed and packing options.
- Updated various procedures and measuring guidelines to reduce product and packaging waste.
Stocker
Walmart
06.2010 - 09.2014
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 25-50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Education
Bachelor of Business Administration - Accounting
American InterContinental University
Schaumburg, IL06.2014
Skills
- Customer Experience
- Data Verification
- Data Integrity
Timeline
Package Scanner
Belk Distribution Center
06.2017 - 04.2018
Pick/Pack Associate
Amazon
11.2014 - 06.2017
Captioning Assistant
CSD Captel
09.2014 - Current
Event Planner
UES, Inc.
06.2011 - Current
Stocker
Walmart
06.2010 - 09.2014
Bachelor of Business Administration - Accounting
American InterContinental University