Joseph Valtierra
Contact Center Leader
Dubuque,IA
Summary
Proactive Student with superior skills in public speaking, problem solving and teamwork. Eager to bring value to the residential halls through hard work and committed to the well-being of the residential community. Offering demonstrated success in helping others by always being available and displaying empathy to others.
Overview
4
4
years of professional experience
Work History
Captioning Assistant
University Of Wisconsin - Platteville
Platteville, WI
10.2021 - Current
- Planned, placed, and synchronized all captions with dialogues.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
- Troubleshooted errors or defections in videos with manager to ensure a high quality product.
Online Personal Shopper
HyVee Foods
Dubuque, IA
03.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Successful in my role that managers utilized me in other departments.
Box Office Cashier
AMC Theaters
Dubuque, United States
05.2019 - Current
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Checked identification for proof-of-age for rated R films.
- Won multiple sales competitions which earned incentive bonuses.
Education
Bachelor of Science - Psychology
University of Wisconsin - Platteville
Platteville, WI05.2025
High School Diploma -
Hempstead High School
Dubuque, IA05.2021
Skills
- Public speaking
- Conflict Resolution
- Mentoring
- Time Management
- Problem-Solving
- Active Listening
- Critical Thinking
- Stage Performance
- Product knowledge
- Product and service sales
- Customer assistance
- Flexible and Adaptable
- Self-Motivated
Timeline
Captioning Assistant
University Of Wisconsin - Platteville
10.2021 - Current
Online Personal Shopper
HyVee Foods
03.2021 - Current
Box Office Cashier
AMC Theaters
05.2019 - Current
Bachelor of Science - Psychology
University of Wisconsin - Platteville
High School Diploma -
Hempstead High School
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