Alyssa Repsold
Spring,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR/Skip Tracer
Asset Resolutions
Houston, TX
10.2023 - 05.2024
- Created appointments for debtors to redeem property
- Aided clients requests for updates and other requests
- Used different tools to locate and verify new leads for debtors
- Worked hand in hand with clients to retrieve collateral in a timing manor
- Answered constant flow of customer and client calls with minimal wait times.
Parts Manager
Bammel collision
Houston, TX
08.2021 - 09.2023
- I order parts
- I work with the insurance adjusters to make sure the parts are correct and good quality
- I create and submit supplements when necessary
- I provide estimates when requested
- I provided any documentation needed to support the supplements requested
- I am fluent with the CCC One system as well as all price match programs including OPS, Collision link, and other
Office Manager
Alpha international Auto
Houston, TX
05.2016 - 08.2021
- I ordered all parts
- I created any estimate based off customer requests and vehicle necessity
- I completed payroll each week
- I worked hand in hand with parts distributors to make sure we are getting the best deal and correct parts for each order
- I kept customers updated on progress of the work being done while building relationships for return clients
Overnight Front Desk
AmeriHome Inn & Suites
Houston, TX
01.2014 - 05.2016
- I was responsible for greeting all guests
- I took payment, assigned room and catered to each guests personal requests and preferences
Education
High school diploma -
Skills
- Management
- Cash Handling
- Guest Services
- Data Entry
- Assistant Manager Experience
- Communication skills
- Customer service
- Dispatching
- Administrative experience
- Microsoft Outlook
- Microsoft Powerpoint
- Phone etiquette
Certification
CARS Certified
Timeline
CSR/Skip Tracer
Asset Resolutions
10.2023 - 05.2024
Parts Manager
Bammel collision
08.2021 - 09.2023
Office Manager
Alpha international Auto
05.2016 - 08.2021
Overnight Front Desk
AmeriHome Inn & Suites
01.2014 - 05.2016