Alyssa Ricci
Brunswick,OH
Summary
Experienced Store Manager known for strong problem-solving skills and effective team leadership. Proven track record in training staff and improving customer relationships, eager to leverage expertise to optimize store operations and enhance customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Dairy Queen Grill & Chill
Parma, OH
06.2022 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored staff on customer service protocols and food preparation standards.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Developed schedules to optimize labor resources during peak hours and special events.
- Ensured compliance with health regulations and safety standards throughout the establishment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhanced customer satisfaction through proactive engagement and feedback collection.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Early Childhood Education
Baldwin Wallace University
Berea, OH05.2028
High School Diploma -
Valley Forge High School
Parma Heights, OH06.2024
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Cash management
- Employee training
- Friendly and positive
- Outstanding communication skills
Certification
- ServSafe Person in Charge Certified - 2025
Timeline
Store Manager
Dairy Queen Grill & Chill
06.2022 - Current
Bachelor of Science - Early Childhood Education
Baldwin Wallace University
High School Diploma -
Valley Forge High School