Alyssa Rivera
Oviedo,CA
Summary
Accomplished Dealer Operations Specialist with a proven track record of delivering complex projects on time and within budget. Possessing over 7 years of experience in leading and motivating cross-functional teams to achieve exceptional results. Demonstrated expertise in developing and executing comprehensive project plans, mitigating risks, and fostering collaborative partnerships. Proven ability to optimize operational efficiency, streamline processes, and exceed client expectations. Seeking a challenging role to leverage strategic thinking, problem-solving skills, and industry knowledge to drive organizational success.
Overview
7
7
years of professional experience
Work History
Dealer Operations Specialist
SunPower
01.2023 - Current
- Managed post-sales processes, including amendments and permissions, for both non-dealer customers and dealers to ensure timely project progression and compliance
- Drove process optimization, data analysis, and cycle time reduction through collaboration with internal and external teams
- Attained and consistently upheld specified cycle times for every project milestone, optimizing project efficiency
- Worked with internal and external teams to identify and implement process improvements for standardization and efficiency
- Leveraged data analysis to find innovative solutions for reducing cycle times and costs, ultimately improving project profitability.
- Built strong relationships with customers and stakeholders through effective communication and issue resolution, fostering a positive customer experience.
Field Performance and Permit Coordinator
Sunrun
07.2022 - 12.2022
- Collaborated with internal and external teams to identify and implement process improvements for standardization and efficiency
- Leveraged data analysis to find innovative solutions for reducing cycle times and costs, ultimately improving project profitability
- Built strong relationships with customers and stakeholders through effective communication and issue resolution, fostering a positive customer experience
- Reviewed, prepared, submitted, and received permit packages in accordance with jurisdictional requirements
- Coordinated payment and reimbursement of permit fees according to company guidelines
- Worked with internal teams and jurisdictional employees to understand and resolve jurisdictional comments
- Collaborated with jurisdictions and Sunrun Design Engineering teams to fully understand, communicate, and resolve AHJ corrections
- Worked with local jurisdictions to streamline permit processes
- Organized all completed paperwork, processed payments in a compliant, secure manner (if assigned), and prepared project documentation for construction teams
- Utilized software systems to record progress of various tasks and maintained up-to-date knowledge of local AHJ requirements.
Data Specialist
Housing Authority San Bernardino
03.2017 - 07.2021
- Maintained data accuracy through database management, generating monthly, quarterly, and annual reports
- Conducted thorough data quality audits, identified discrepancies, and implemented corrective actions
- Provided data analysis and reporting to support program evaluation and improvement
- Trained staff on data management procedures and best practices
- Assisted in developing and updating procedural guidelines
- Collaborated with management to resolve data-related issues and improve data integrity
- Prepared and analyzed data for grant proposals and reporting
- Ensured compliance with data management standards and regulations.
Education
AA in Business Admin -
Crafton Hills College
01.2024
Skills
- Communication
- Analytics
- Technical expertise
- Leadership
- Customer Relationship Management
- Project Scheduling
- Scheduling Management
- Project lifecycles
- Project Management
- Teamwork and Collaboration
Timeline
Dealer Operations Specialist
SunPower
01.2023 - Current
Field Performance and Permit Coordinator
Sunrun
07.2022 - 12.2022
Data Specialist
Housing Authority San Bernardino
03.2017 - 07.2021
AA in Business Admin -
Crafton Hills College