ANNETTE KING
Dallas,TX
Overview
21
21
years of professional experience
Work History
Dealer Operations Specialist
Santander Consumer USA
10.2017 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using [Program].
- Assisted various departments with change by communicating new improvement plans and expectations.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Credit Fraud Analyst
Santander Consumer USA
05.2015 - 10.2017
- Identified assets of suspects in order to freeze and seize assets.
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
- Conducted interviews with suspects and filed reports of findings.
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
Bankruptcy Specialist
Santander Consumer USA
03.2011 - 05.2015
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Conducted background investigations on defendant.
Bankruptcy POC Clerk
CitiFinancial Mortgage
02.2002 - 03.2011
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Bachelor of Science - Legal Studies
Texas Woman's University
Denton, TX06.2025
Associate of Applied Science - Paralegal
El Centro College
Dallas, TX06.2021
Skills
- Corrective Actions
- Content Management Expertise
- Verifying Inventory
- Government Policy
- Google Drive
- Education Law
- Strong analytical skills, *Westlaw Certified, Legal Technology Certified, Lexis Nexis, Excellent communication, Strong PC skills, particularly MS Office suite of applications, Thorough knowledge of legal and regulatory issues
Timeline
Dealer Operations Specialist
Santander Consumer USA
10.2017 - Current
Credit Fraud Analyst
Santander Consumer USA
05.2015 - 10.2017
Bankruptcy Specialist
Santander Consumer USA
03.2011 - 05.2015
Bankruptcy POC Clerk
CitiFinancial Mortgage
02.2002 - 03.2011
Bachelor of Science - Legal Studies
Texas Woman's University
Associate of Applied Science - Paralegal
El Centro College
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