Nicole Stone
Savage,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Table Games Dual Rate Dealer
Canterbury Park
Shakopee, MN
09.2003 - 02.2022
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Trained new dealers in rules and operation of different games.
Education
No Degree - General
St. Cloud State University
St. Cloud, MNHigh School Diploma -
Montevideo Senior High School
Montevideo, MN06.1996
Skills
- Game Dealing
- Currency Exchange
- Client Support
- Audit Rating
- Excellent Personal Service
- Customer Retention
- Corrective Actions
- Regulations Compliance
- Learning Strategies
- Compliance Requirements
- Systems Analysis
- Operational Reports
- Staff Assignments
- Creative Solutions
- Dealer Training
- Oversee Games
- Guest Relations
- Efficient Service
- People Skills
- Reading Comprehension
- Guest Services
- Calculating Payouts
- Conflict Management
- Patron Engagement
- Customer Experience
- Daily Audits
- Customer Interaction
- Guest Observations
- Procedures Compliance
Timeline
Table Games Dual Rate Dealer
Canterbury Park
09.2003 - 02.2022
No Degree - General
St. Cloud State University
High School Diploma -
Montevideo Senior High School