Alyssa Rivera
Maricopa,USA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Waiter
Macayo's Mexican Kitchen
06.2023 - 02.2025
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, prioritizing guest needs and enhancing dining experience.
- Trained new servers on restaurant policies, menu items, and service techniques.
- Implemented upselling strategies to increase sales and enhance customer satisfaction.
Amazon Fulfillment Associate
Amazon.com
10.2020 - 01.2022
- Oversaw daily operations in fast-paced warehouse environment, enhancing workflow efficiency and productivity.
- Trained new associates on safety protocols, operational procedures, and effective use of equipment.
Cocktail Waitress
San Manuel Casino
06.2018 - 09.2020
- Managed multiple drink orders efficiently in high-volume environment.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Provided exceptional customer service to enhance guest experience.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
Server
Cocina Mexicana Centro
09.2016 - 06.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to coordinate meal preparation and presentation standards.
- Trained new servers on menu offerings, service protocols, and point-of-sale system operations.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
Hotel Room Attendant
Furnace Creek Inn & Ranch Resort
02.2015 - 09.2016
- Maintained cleanliness and organization of guest rooms according to established standards.
- Inspected rooms for maintenance issues, reporting concerns to management promptly.
- Delivered exceptional customer service by addressing guest requests and inquiries efficiently.
- Utilized cleaning equipment and chemicals safely while adhering to health and safety regulations.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
Server
Valentine's pizzeria
03.2013 - 12.2014
- Assisted in implementing promotional events, enhancing guest engagement and experience.
- Streamlined workflow processes during peak hours, improving overall service efficiency.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Assistant
Miracle Sealnts
01.2014 - 10.2014
- Managed office supplies inventory, ensuring availability and organization for efficient daily operations.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Diploma -
Claremont high school
Claremont, CA06.2014
Skills
- Strong verbal communication
- Proficient in English
- File maintenance
- Effective organizational skills
- Food service experience
- Organizational cleaning skills
- Warehouse operations
- Receptionist
- Skilled in order selection
- Customer support
Certification
Food Handler Certification
Timeline
Server/Waiter
Macayo's Mexican Kitchen
06.2023 - 02.2025
Amazon Fulfillment Associate
Amazon.com
10.2020 - 01.2022
Cocktail Waitress
San Manuel Casino
06.2018 - 09.2020
Server
Cocina Mexicana Centro
09.2016 - 06.2018
Hotel Room Attendant
Furnace Creek Inn & Ranch Resort
02.2015 - 09.2016
Office Assistant
Miracle Sealnts
01.2014 - 10.2014
Server
Valentine's pizzeria
03.2013 - 12.2014
Diploma -
Claremont high school