Jonathan Bopp
Manhattan,NY
Summary
Experienced hospitality professional with a strong commitment to delivering exceptional customer service and satisfaction in fast-paced environments. Proven ability to work effectively as part of a team, adapt quickly to changing needs, and multitask while handling customer inquiries. Skilled in maintaining a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills. Currently a sophomore at Pace University (NYC campus), studying finance and data analytics. Prepared to work regularly in the NJ/NY area, with flexibility for both full-time and part-time schedules. Eager to gain valuable experience through internships and work opportunities prior to graduation, with the ultimate goal of securing a full-time position in NYC.
Overview
8
8
years of professional experience
Work History
Server/Waiter
01.2017 - Current
- After working in two different restaurants over 6 years I consider myself very familiar with customer service and hospitality
- From taking guest orders, to assisting with the preparation of staff assessments
- Familiar with resolving staff and guest conflicts in a professional manner
- Responsible for guest billing and settling payment disputes
- Admin tasks as needed including bookings, check-ins, answering phones, and marketing inquiries
Junior Volunteer Emergency Medical Technician
Freehold EMS
01.2019 - 01.2021
- Participated as a Junior Volunteer Emergency Medical Technician
- Responded to crisis calls in my town a few days a week
- Familiar with handling situations under pressure and doing as told to provide my best ability to help the situation
Education
Bachelor of Science - Business Management, Finance Major
Pace University
05.2027
Skills
- Budget Management
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Sales
- Excel
- Python
- Solid written & verbal communicator
- Strong work ethic
- Exceptional customer service
Hobbies and Interests
- Data Analysis
- Research
- Travel
- Entrepreneurship
- Volunteering
- Teamwork
- Learning and Education
Timeline
Junior Volunteer Emergency Medical Technician
Freehold EMS
01.2019 - 01.2021
Server/Waiter
01.2017 - Current
Bachelor of Science - Business Management, Finance Major
Pace University