Lacena Bell
Van Nuys,CA
Summary
Experienced administrative professional with a strong background in inventory management, research, and problem-solving. Proven ability to develop presentations and provide exceptional customer service. Proficient in data and file management, scheduling, and executive support across multiple software platforms. Authorized to work in the US for any employer, demonstrating strong time management and vendor relations skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Waiter
Exact Staff
01.2024 - Current
- Assisted with event setup by arranging tables and seating. Supported post-event breakdown and cleaning efforts. Greeted guests as they arrived.
Real Estate Assistant
KW
03.2023 - Current
- Engaged with MLS stakeholders to support strategic initiatives and project execution.
- Led the planning and execution of open house events, ensuring seamless coordination and engagement. Oversaw the scheduling and management of property showings to optimize client experience.
- Facilitated prompt email replies to maintain client satisfaction and support operational efficiency.
- Completed three specialized courses in real estate to enhance industry knowledge.
Mail Handler
United States Postal Service
04.2020 - 06.2024
- Managed mail sorting and distribution to maintain timely delivery and operational efficiency.
Intercom Representative
Parking Concepts
06.2022 - 2023
- Oversaw daily operations of parking facilities, ensuring adherence to company policies and regulations.
- Facilitated training and mentorship for new staff on operational best practices and customer service protocols.
- Optimized parking management systems through strategic process improvements.
- Addressed customer inquiries and complaints, enhancing relationships through effective communication.
- Executed responsibilities in a temporary role, ensuring seamless operations during transition periods.
Customer Service/Inventory Control
XPO Logistics
07.2014 - 01.2020
- Assisted in creating and maintaining inventory records. Recorded data accurately in SAP system. Supported team in tracking inventory levels effectively.
- Oversaw processing of aerospace materials to ensure timely delivery and compliance with industry standards.
- Assisted in tracking materials to ensure accurate inventory management. Supported picking processes to fulfill orders efficiently. Aided in labeling materials for easy identification and organization.
- Performed clerical tasks including filing documents and scanning materials. Managed inbound and outbound calls to support office communication. Assisted in maintaining organized records and documentation.
- Facilitated customer request processing to enhance service delivery.
- Executed system updates to enhance operational efficiency.
Customer Service/ Supervisor
PrimeTime Shuttle
01.2012 - 07.2014
- Managed incoming and outgoing calls to provide customer support and assistance. Responded to inquiries and directed calls to appropriate departments. Facilitated communication between clients and team members.
- Managed customer feedback by addressing complaints and acknowledging compliments.
- Assisted customers with sales order calls. Facilitated booking of reservations. Provided accurate quotes to clients.
- Analyzed daily call log to identify trends and improve communication strategies.
- Coordinated breaks and lunch schedules for team members. Supported staff in managing time effectively during work hours. Assisted in maintaining a balanced workflow throughout the day.
- Conducted quality assurance evaluations of customer calls to ensure compliance with service standards.
- Monitored shuttle locations using GPS technology.
- Managed email correspondence to confirm customer reservations.
- Utilized Google Maps to optimize route planning and navigation efficiency.
Education
Upper secondary education - Communication
New Mexico State University
Las Cruces, NMSkills
- Administrative expertise
- Administrative skills
- Dining room management
- Mathematical fundamentals
- Word processing
- Healthcare coding
- B2B selling
- Culinary experience
- Online retail
- Patient support
- Google Workspace
- Anatomical expertise
- Detail-oriented
- PowerPoint presentations
- Document editing
- Office administration
- Microsoft Office Suite
- Team leadership
- Cash management
- Communication
- Customer support
- Document control systems
- Financial accounting
- Social media strategy
- Team leadership
- Customer support
- Point of Sale (POS)
- Hospitality management
- Data entry
- Brand advocacy
- Hospitality management
- QuickBooks software
- Vehicle operation
- Sales strategy
- Conflict resolution
- Reception services
- TikTok marketing
- Facility management
- Outlook application
- Document organization
- Effective organization
- Salesforce CRM
- Digital proficiency
- Client engagement
- Windows operating system
- Excel proficiency
- Technical proficiency
- Ethical conduct
- Point of sale (POS)
- English language proficiency
- Sales assistance
- Computer usage
- Product presentations
- Sales strategy
- Evening audit
- Parking valet services
- Telephone communication
- Model development
- Communication oversight
- Data management
- Team management
- Time prioritization
- Marketing strategies
- Client engagement
- Client relationship management
- Supervisory role
- Hospitality background
- Office management
- Facility upkeep
- Management
- Sales
Certification
- Food Handler Certification
- Driver's License
- Real Estate
Languages
English
Timeline
Server/Waiter
Exact Staff
01.2024 - Current
Real Estate Assistant
KW
03.2023 - Current
Intercom Representative
Parking Concepts
06.2022 - 2023
Mail Handler
United States Postal Service
04.2020 - 06.2024
Customer Service/Inventory Control
XPO Logistics
07.2014 - 01.2020
Customer Service/ Supervisor
PrimeTime Shuttle
01.2012 - 07.2014
Upper secondary education - Communication
New Mexico State University