Briyahna Abrego
Houston,TX
Summary
Diligent server with 2 years of experience in the food service industry, specializing in customer service and efficient order management. Proven ability to collaborate with kitchen staff for timely food delivery and resolve customer concerns to enhance dining experiences. Skilled in cash handling and training new team members, ensuring adherence to best practices in a fast-paced environment. Seeking to leverage expertise in a dynamic restaurant setting. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Waiter
Variedades El Salvador
Houston, TX
03.2024 - 02.2025
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Receptionist
La sierra furniture
Houston, TX
06.2022 - 03.2024
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
To-Go Server
Cheddar's Scratch Kitchen
Houston, TX
08.2021 - 05.2022
- Provided exceptional customer service to patrons ordering take-out meals, ensuring accuracy and timeliness of orders
- Effectively communicated daily specials and menu options to customers over the phone or in person
- Managed a high volume of to-go orders during peak hours, accurately packaging and organizing items for easy pickup
- Collaborated with kitchen staff to ensure timely preparation of to-go orders while maintaining food quality standards
- Implemented an efficient system for tracking and organizing take-out orders, reducing errors.
- Maintained cleanliness and organization in the designated area for packaging and storing to-go items
- Managed cash transactions accurately when processing payments for take-out orders
- Assisted in coordinating delivery services, ensuring prompt delivery of orders while adhering to company policies
Education
Associate of Applied Science - Process Technology
Houston Community College
Stafford, TX06-2027
High School Diploma -
Kempner High School
Sugar Land, TX05.2024
Skills
- Organizational Skills
- Cleaning Experience
- Cash Handling
- Food Preparation
- Packaging
- Kitchen Experience
- Appointment scheduling
- Effective communication
- Administrative support
- Quality control
- Team collaboration
Certification
OSHA 10, 10/01/22, 10 hour general industry safety and health
Languages
Spanish
Professional
Timeline
Server/Waiter
Variedades El Salvador
03.2024 - 02.2025
Receptionist
La sierra furniture
06.2022 - 03.2024
To-Go Server
Cheddar's Scratch Kitchen
08.2021 - 05.2022
Associate of Applied Science - Process Technology
Houston Community College
High School Diploma -
Kempner High School