Patrick Chin
New York,NY
Summary
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Waiter
Raku
New York, USA
04.2022 - Current
- Taking order, explaining the menu and guiding customer with the dishes selection
- Using POS to put in the order and communicate with staffs during operation
- Ensure customer dining experience is meet with excellent service
Server
Kimika
New York, USA
04.2022 - 02.2023
- Taking order, explaining the menu and guiding customer with the dishes selection
- Using POS to put in the order and communicate with staffs during operation
- Ensure customer dining experience is meet with excellent service
Customer service representative
FARFETCH.COM
New York, USA
09.2020 - 08.2022
- Handled emails, inbound calls, and outbound calls
- Monitored claims and physician-related services
- Handled billing issues and order inquiries
- Interacted with customers through live chat
- Assisted customers with a warm and professional attitude
- Processed refunds and customer transactions
Bilingual Customer Service Representative
Stadium Goods
New York, USA
06.2019 - 09.2020
- Understand the company business model and every departments function to handling customer's issue and inquiry
- Solely responsible for China's customers to provide excellent assist to ensure the quality of service
- Guarantee customer inquiry is handling with professional promptly reply with any language desired
- Setting up an active reciprocated communication with logistic company for China customer to ensure the order is deliver within the time manner and through the China custom
- Solely responsible for Chinese customer with after sales service, provide assist during sale, communicate with courier during the delivery to prevent any potential issue
Server
Ootoya Times Square
New York, USA
01.2017 - 04.2019
- Presenting the traditional and authentic selection from variety choices of dishes to customers in a most professional way in a fast pace environment
STORE MANAGER
KOPITIAM INC
New York, USA
02.2016 - 01.2017
- Assist with direct product sales from B2C
- Managing stocks and inventory to maintain business operations
- Serving food and beverages to customers and ensuring customer satisfaction
Education
Associate - Business Administration
Borough of Manhattan Community College
New York, NY05.2017
Skills
- Microsoft Office
- Great communication skill
- Sales
- Customer Service
- Organizational Skills
- POS
- MS Office
- Word
- Fast learner
- Mandarin
- Chinese
- Cantonese
- Presentation Skills
- Restaurant Experience
- English
- Writing Skills
- Translation
- Courier
- Multilingual
- Zendesk
- Customer support
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- High volume dining
Certification
Microsoft Office
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Native or Bilingual
Timeline
Server/Waiter
Raku
04.2022 - Current
Server
Kimika
04.2022 - 02.2023
Customer service representative
FARFETCH.COM
09.2020 - 08.2022
Bilingual Customer Service Representative
Stadium Goods
06.2019 - 09.2020
Server
Ootoya Times Square
01.2017 - 04.2019
STORE MANAGER
KOPITIAM INC
02.2016 - 01.2017
Associate - Business Administration
Borough of Manhattan Community College