Patrick Chin
New York,NY
Summary
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Waiter
Raku
04.2022 - Current
- Taking order, explaining the menu and guiding customer with the dishes selection
- Using POS to put in the order and communicate with staffs during operation
- Ensure customer dining experience is meet with excellent service
Server
Kimika
04.2022 - 02.2023
- Taking order, explaining the menu and guiding customer with the dishes selection
- Using POS to put in the order and communicate with staffs during operation
- Ensure customer dining experience is meet with excellent service
Customer service representative
FARFETCH.COM
09.2020 - 08.2022
- Handled emails, inbound calls, and outbound calls
- Monitored claims and physician-related services
- Handled billing issues and order inquiries
- Interacted with customers through live chat
- Assisted customers with a warm and professional attitude
- Processed refunds and customer transactions
Bilingual Customer Service Representative
Stadium Goods
06.2019 - 09.2020
- Understand the company business model and every departments function to handling customer's issue and inquiry
- Solely responsible for China's customers to provide excellent assist to ensure the quality of service
- Guarantee customer inquiry is handling with professional promptly reply with any language desired
- Setting up an active reciprocated communication with logistic company for China customer to ensure the order is deliver within the time manner and through the China custom
- Solely responsible for Chinese customer with after sales service, provide assist during sale, communicate with courier during the delivery to prevent any potential issue
Server
Ootoya Times Square
01.2017 - 04.2019
- Presenting the traditional and authentic selection from variety choices of dishes to customers in a most professional way in a fast pace environment
STORE MANAGER
KOPITIAM INC
02.2016 - 01.2017
- Assist with direct product sales from B2C
- Managing stocks and inventory to maintain business operations
- Serving food and beverages to customers and ensuring customer satisfaction
Education
Associate - Business Administration
Borough of Manhattan Community College
New York, NY05.2017
Skills
- Microsoft Office
- Great communication skill
- Sales
- Customer Service
- Organizational Skills
- POS
- MS Office
- Word
- Fast learner
- Mandarin
- Chinese
- Cantonese
- Presentation Skills
- Restaurant Experience
- English
- Writing Skills
- Translation
- Courier
- Multilingual
- Zendesk
- Customer support
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- High volume dining
Certification
Microsoft Office
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Native or Bilingual
Timeline
Server/Waiter
Raku
04.2022 - Current
Server
Kimika
04.2022 - 02.2023
Customer service representative
FARFETCH.COM
09.2020 - 08.2022
Bilingual Customer Service Representative
Stadium Goods
06.2019 - 09.2020
Server
Ootoya Times Square
01.2017 - 04.2019
STORE MANAGER
KOPITIAM INC
02.2016 - 01.2017
Microsoft Office
Associate - Business Administration
Borough of Manhattan Community College
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