Alyssa Rodriguez
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Rooms Controller
Marriott Harbour Lake
Orlando, FL
10.2021 - Current
- Coordinated check-in and pre-registration procedures for arriving groups.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Processed all guest check-ins, activated room keys and secured valid payments.
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Associate
Blink Fitness
Ozone Park, NY
09.2017 - 06.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
High School Diploma -
John Adams High School
Ozone Park, NY01.2016
Skills
- Rooms Division
- Registration Procedures
- Payment Method
- Special Requests
- Public Relations
- Constructive Feedback
- Customer Satisfaction
- Issue Resolution
Timeline
Rooms Controller
Marriott Harbour Lake
10.2021 - Current
Front Desk Associate
Blink Fitness
09.2017 - 06.2021
High School Diploma -
John Adams High School
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