Jared Smith
Bonita Springs,USA
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Rooms Controller
NAPLES GRANDE BEACH RESORT
Naples, USA
05.2022 - Current
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Verified customers' credit and established how customer will pay for accommodation.
- Issued room keys and delivered instructions to bellhops.
- Reviewed accounts and charges with guests during check out process.
- Kept records of room availability and guests' accounts, manually, and using computers.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Transmitted and received messages, using telephones, and telephone switchboards.
- Computed bills, collect payments, and make change for guests.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Made and confirmed reservations.
Guest Service Agent
NAPLES GRANDE BEACH RESORT
Naples, USA
12.2020 - Current
- Interacting with guests on creating, updating, or canceling reservations.
- Operating multiple softwares such as Opera, HotSos, Microsoft teams, and Salto to interact with guests and departments throughout the resort.
- Assisting guests with knowledge of the resort and surrounding area and any recommendations for shops and activities throughout the area.
- Coordinate housekeeping requests, transportation, and engineering service for guests.
- Checking in and out guests, while handing card and cash payments, keys, and assigning rooms.
- Creating and reviewing daily reports to keep up with the demands of the resort and plan accordingly for the day ahead.
Pool/Beach Attendant Supervisor
THE OSTHOFF RESORT
Elkhart Lake, USA
05.2020 - 08.2020
- Managed and supervised other pool/beach attendants to ensure they're completing their tasks.
- Trained new employees about the job tasks and other useful information about the resort.
- Aided in scheduling decisions to optimize efficiency in the workplace.
- Stocked and tracked inventory of equipment needed for job tasks.
- Assisted other departments when needed (Front Desk, F&B, etc.).
- Enforced resort policies and confronted guests when policies were broken.
Sourcing Specialist
JELLTECH CONSULTING, LLC
Germantown, USA
05.2019 - 08.2019
- Contacted applicants about certain job openings and their job requirements and descriptions.
- Searched through job websites (Monster, Milwaukee jobs, etc.) for qualified candidates for certain jobs.
- Updated our resume database with current, up to date resumes.
Education
Bachelor Of Science - Resort & Hospitality Management
Florida Gulf Coast University
Fort Myers, FL08-2021
Skills
- Microsoft office
- Oracle Opera PMS system
- HotSOS
- ALICE Hotel Operations Software
- Bookingcom & Expedia Extranets
- Front Desk Reservations
- Customer Retention
- Rooms Division
Timeline
Rooms Controller
NAPLES GRANDE BEACH RESORT
05.2022 - Current
Guest Service Agent
NAPLES GRANDE BEACH RESORT
12.2020 - Current
Pool/Beach Attendant Supervisor
THE OSTHOFF RESORT
05.2020 - 08.2020
Sourcing Specialist
JELLTECH CONSULTING, LLC
05.2019 - 08.2019
Bachelor Of Science - Resort & Hospitality Management
Florida Gulf Coast University