Alyssa Rodriguez
Rodriguezalyssa2025@gmail.com
Spring,TX
Summary
Dynamic professional with a proven track record at NOV for enhancing documentation quality and team efficiency. Excelled in high-pressure environments at Top Golf, demonstrating exceptional customer relations and multitasking abilities. Skilled in time management and initiative-taking, consistently meeting and exceeding project goals and customer expectations.
Overview
4
4
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
04.2021 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Documentation Assistant
NOV
03.2023 - 10.2024
- Maintained high-quality standards in all documentation by proofreading, editing, and adhering to company guidelines.
- Assisted with training new employees on documentation protocols, ensuring consistent adherence to company standards across all team members.
- Enhanced document organization by creating a comprehensive filing system and maintaining accurate records.
- Oversaw performance of team of technical writers, assigned resources and updated management on projects
- Worked with internal staff to process documents and sent for closing.
Platinum Host
Top Golf
08.2020 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Seated patrons based on guest preferences and seating availability.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
Penn Foster
200 Hickory St Scranton, PA 18505 United States04-2021
Skills
- Speed and Efficiency
- Initiative-taking
- Reading Comprehension
- Flexibility
- Upselling products
- Customer Relations
- Teamwork and Collaboration
- Multitasking
- Time Management
Timeline
Documentation Assistant
NOV
03.2023 - 10.2024
Curbside Shopper
HEB Grocery Store
04.2021 - Current
Platinum Host
Top Golf
08.2020 - 05.2022
High School Diploma -
Penn Foster