Alyssa Roelofs
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
16
16
years of professional experience
Work History
Branch Manager
Cash Money
01.2015 - Current
- Currently apart of the District Manager in Training Program
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Daily paperwork review, daily reports, balancing float and vault, business to business marketing, helping clients with Payday Loans, Line of Credit and Auto Equity Loans
- Processing loans and payments over the phone
- Western Union send and receives, money orders, prepaid mastercard load and unloads, bill payments
- Responsible for hiring, terminating, training, scheduling for the entire store as well as maintaining revenue to achieve profit for the branch
- Provided constructive coaching and praise as required
- Used Outlook Express, Excel, Microsoft Word, Curo, Cito and Western Union programs
- Ensure all data entry is as accurate as possible, reviewing clients files daily
- Complete daily cash orders for the entire district of 8 stores to ensure each store receives cash deliveries when requested
- Contribute to monthly district meetings along with monthly store visits by the district manager.
Accounts Receivable
Commercial Construction Supply
04.2013 - 05.2014
- Processing and applying payments to customer accounts
- Pricing and packaging orders, issuing out invoices and credit notes to each customer as well as day to day customer service and sales
- Completing month end statements and having them processed and sent out to customers on time
- Use of Adiago software for all invoicing needs and purposes
- Monthly inventory stock check
- Daily bank deposits of cash and large cheques
- Reason for leave: Laid Off – Company was bought out.
Collections Agent
ARO Incorporated
04.2012 - 04.2013
- Having full control of duties expected of me by the issuing client I collected for and maintaining proper time schedules with files I collected upon
- Providing reasonable settlement offers, paying in full and payment options within a certain time frame
- Exceptional customer service over the phone with any incoming and outgoing calls
- Achieving higher than my monthly goals by maintaining a proper work flow with time management
- Reason for leave: New job opportunity.
Store Manager
Instaloans
11.2010 - 04.2012
- Responsible for hiring, terminating, training, scheduling for the entire store as well as maintaining revenue to achieve profit for the branch
- Daily paperwork, balancing floats, bank deposit runs, delinquent account collections, helping customers with Payday, Signature, Micro and Title Loans; RIA money transfers, phone cards and Rhino Finance Insurance
- Used Outlook Express, Excel, Microsoft Word
- Reason for leave: Company being sued and went under.
Book Keeper
Dial 4 A Loan
12.2008 - 09.2010
- Kept files in a fashionable tidy order, made sure all deposits and floats were done for the day
- Tidied the store to keep it clean and an inviting environment to walk into.
Education
Graduated High school
01.2007
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store operations
- Team Leadership
- Outstanding communication skills
- Friendly and Positive
References
- References available upon request
Timeline
Branch Manager
Cash Money
01.2015 - Current
Accounts Receivable
Commercial Construction Supply
04.2013 - 05.2014
Collections Agent
ARO Incorporated
04.2012 - 04.2013
Store Manager
Instaloans
11.2010 - 04.2012
Book Keeper
Dial 4 A Loan
12.2008 - 09.2010
Graduated High school