Alyssa Rosales
Tampa,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Secretary
Fir Ever Green LLC
Robbinsville, NJ
11.2022 - 01.2025
- Handled confidential documents with discretion.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with special projects or tasks related to departmental functions upon request.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Secretary
Carpet Impressions Inc.
Trenton, NJ
07.2020 - 11.2022
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Handled confidential documents with discretion.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Secretary to the Vice President
Greek Golf Company LLC
Tampa, FL
06.2017 - 07.2020
- Provided administrative support for special projects for the Vice President as required.
- Developed relationships with key stakeholders both internally and externally.
- Maintained filing system for all documents related to the Vice President's office.
- Responded promptly and professionally to emails from staff members within organization.
- Researched topics relevant to current projects being worked on by the Vice President.
- Facilitated internal communication by distributing information and scheduling presentations.
- Advocated and worked collaboratively to standardize processes, procedures and communications.
- Performed data entry tasks into various databases as requested.
Education
High School Diploma -
Chamberlain High School
Tampa05-2017
Chef - Culinary Arts
Hillsborough Community College
Tampa, FLSkills
- Organization
- Task prioritization
- Customer service
- Meeting coordination
- Confidentiality
- Filing experience
- Sales support
- Appointment scheduling
- Phone reception
- Tactful and diplomatic
- Sales expertise
- Opening and closing accounts
- Problem-solving
- Order processing
References
References available upon request.
Timeline
Secretary
Fir Ever Green LLC
11.2022 - 01.2025
Secretary
Carpet Impressions Inc.
07.2020 - 11.2022
Secretary to the Vice President
Greek Golf Company LLC
06.2017 - 07.2020
High School Diploma -
Chamberlain High School
Chef - Culinary Arts
Hillsborough Community College
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