Alyssa Roth
Albuquerque,NM
Summary
Dedicated tax preparer with a strong focus on customer relationship management and software utilization. Expertise in maintaining confidentiality and explaining tax laws clearly, ensuring clients' needs are met with precision and care.
Overview
1
1
year of professional experience
Work History
Tax Preparer
Jackson Hewitt
Albuquerque, NM
12.2025 - 04.2026
- Guided clients in navigating tax laws and filing requirements to ensure compliance.
- Leveraged tax preparation software to enhance accuracy and efficiency of filing processes.
- Maintained confidentiality of sensitive client information throughout the process.
- Clarified complex tax regulations in straightforward terms to improve client comprehension.
Customer Service Representative
Atlantic Aviation
Albuquerque, New Mexico
04.2025 - 01.2026
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Processed customer requests using reservation system and communication tools, enhancing overall customer experience.
- Responded to customer feedback, ensuring concerns were addressed in a timely manner.
- Collaborated with pilots and ground staff to ensure seamless service delivery for clients, contributing to customer satisfaction.
Education
High School Diploma -
Pecos Cyber Academy
Albuquerque, NM05-2024
Skills
- Tax preparation
- Tax compliance
- Regulatory compliance
- Financial reporting
- Data analysis
- Software utilization
- Attention to detail
- Relationship building
- Customer relationship management
Timeline
Tax Preparer
Jackson Hewitt
12.2025 - 04.2026
Customer Service Representative
Atlantic Aviation
04.2025 - 01.2026
High School Diploma -
Pecos Cyber Academy