Alyssa Sager
Summary
Dependable professional with 15 years of experience in customer-facing roles, dedicated to fostering trust and collaboration within teams and with clients. Committed to continuous learning and problem-solving, ensuring positive outcomes and enhanced customer experiences.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Bar Manager
Dos Amigos
Torrington
06.2022 - Current
- Managed day-to-day operations, including opening and closing duties, shift scheduling, cash handling, and payroll processing, ensuring smooth bar function.
- Supervised daily bar operations and staff performance.
- Trained and mentored bartenders on drink preparation techniques, enhancing service quality and consistency.
- Developed seasonal cocktail menus with staff, creating unique offerings that improved customer experience.
- Managed inventory levels and ordered supplies efficiently.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Bartender
Liki sushi Asian restaurant
Avon
04.2021 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Created personalized drink recommendations by leveraging knowledge of mixology techniques, flavor profiles, and drink recipes
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Oversaw inventory management by monitoring stock levels, ordering supplies, and conducting regular audits to ensure availability
- Delivered exceptional customer service by engaging with guests and proactively anticipating their needs
Clerk
Dunkin' Donuts
Torrington
06.2016 - 08.2022
- Managed cash register and processed transactions, ensuring accurate customer payments and efficient service.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Assisted customers with inquiries and complaints in a professional manner.
- Assisted customers with menu selections, enhancing their dining experience through knowledgeable recommendations.
- Collaborated with team members to meet shift goals and improve workflow.
- Monitored food safety practices, ensuring compliance with health regulations to maintain a safe dining environment.
- Prepared coffee and baked goods according to company recipes and standards.
- Utilized computer software programs to create reports, labels, forms.
Cash Department Head
Stop and Shop Supermarket
Torrington
02.2011 - 12.2016
- Trained staff in customer service best practices and cash register operations to enhance service quality.
- Implemented security measures to prevent cash losses and theft.
- Conducted regular audits of cash drawers for discrepancies and errors.
- Conducted regular audits of cash drawers to identify discrepancies and ensure accuracy.
- Trained staff on customer service best practices and cash register operations.
- Trained new employees on the operational procedures of the Cash Department.
- Collaborated with management on departmental policies and procedures updates.
- Monitored staff performance in processing payments, deposits, and withdrawals to uphold financial standards.
- Ensured that all necessary documents were received prior to processing payments or refunds.
Education
High school diploma - General Studies
Torrington High School
Torrington, CTSome College (No Degree) - General Studies
Tunxis Community College
Farmington, CT 01.2021 - 12.2021
Skills
- Customer relationship building
- Social media management
- Guest services
- Staff development
- Multitasking
- Culinary management
- Bar management
- Fine dining experience
- Greeting customers
- Food & beverage industry
- Cocktail experience
- Team management
- Sales
- Restaurant management
- Food handling
- Beverage preparation
- Customer service
- Wine knowledge
- Serving
- Computer proficiency
- Kitchen cost control
- Teamwork
- Complaint handling
- Food industry
- Organizational skills
- Proper food storage
- Relationship management
- Upselling
- Toast POS
- Inventory management
- Time management
- Food service management
- Leadership
- Spirits experience
- Attention to detail
- Purchase order management
- Instruction adherence
- Hospitality
- Bartending
- Performance oversight
- Customer service
- Stress management
- Phone communication
- POS systems
- Flexibility
- Serving expertise
- Sanitation compliance
- Order processing
- Supervising experience
- Team leadership
- Staff scheduling
- Point of sale management
- Hospitality management
- Cash handling procedures
- Interviewing
- Computer operation
- Order taking
- Communication skills
- Processing cash transactions
- Computer skills
- Bar supply restocking
- Quality control
- Team development
- Negotiation
- Cost management
- Cost control
- Restaurant experience
- Beer knowledge
- Guest relations
- Food Service
- Service experience
- Inventory analytics
- Cash management
- Bar manager
Certification
Driver's License
Languages
- Spanish
- English, Expert
- Spanish, Beginner
Willing To Relocate
- Avon, CT
- Southington, CT
- Plainville, CT
Additional Information
Authorized to work in the US for any employer, I am a very hard-working and dedicated individual. I help out my team when needed, and I enjoy learning and doing the best I can for myself. I am looking for something long term that I can learn from. I am a mother, and I am always striving to make a better future for my son and I. Overall my goal is to build a career with a long term position and I will always continue to grow and become a better employee.
Timeline
Bar Manager
Dos Amigos
06.2022 - Current
Bartender
Liki sushi Asian restaurant
04.2021 - Current
Some College (No Degree) - General Studies
Tunxis Community College
01.2021 - 12.2021
Clerk
Dunkin' Donuts
06.2016 - 08.2022
Cash Department Head
Stop and Shop Supermarket
02.2011 - 12.2016
High school diploma - General Studies
Torrington High School