Tracy A Romo
Hemet,CA
Summary
Dynamic Bar Manager with a proven track record at The Escapade, enhancing revenue through innovative promotions and specialty drinks. Excelled in vendor negotiation and team leadership, significantly improving customer service rankings. Skilled in crafting memorable events and efficient inventory management, driving sales and ensuring compliance with health codes.
Overview
7
7
years of professional experience
Work History
Bar Manager
Casbah
01.1991 - 01.1998
- Strategized plans to increase bar revenue through innovative promotional concepts, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Designed special event offerings on monthly basis as part of seasonal promotions.
- Closed out cash register and prepared cashier report at close of business.
- Key Holder
- Manager a staff of 6-10 barmaids per shift.
Bar Manager
The Escapade
01.1996 - 01.1997
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Wintersberg
Huntington Beach, CA06-1987
Skills
- Cocktail development
- Vendor negotiation
- Health codes compliance
- Team leadership
- Group reservations management
- Responsible alcohol service
- Service oriented
- Event planning
- Conflict resolution
- Inventory control
- Service-oriented mindset
- Guest interaction
- Sales promotion
- Security oversight
- Vendor management
- Inventory management
- Verbal and written communication
- Supervisory experience
- Relationship building
- POS system proficiency
- Equipment maintenance
- Legal compliance
- Training and mentoring
- Time management
- Clear communication
- Event coordination
- Problem-solving
- Staff scheduling
- Restaurant management
- Customer relationship building
- Customer feedback management
- Customer relations
- Supply ordering
- Issue resolution
- Staff training
- Decision-making
- Vendor relationship management
- Quality control
- Bar promotional planning
- Bar management
- Safety awareness
- Customer service
- Cash handling
- Hospitality and accommodation
- Marketing and sales experience
Timeline
Bar Manager
The Escapade
01.1996 - 01.1997
Bar Manager
Casbah
01.1991 - 01.1998
High School Diploma -
Wintersberg
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