Veronica Steele
Concrete,WA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
5
5
years of professional experience
Work History
Bar Manager
Cascade Mountain Restaurant and Bullfrog Bar
Concrete, WA
01.2024 - 10.2024
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Set up and utilized clover POS system
- Built and maintained a well functioning Bar
Bartender
Mirkwood public house
Arlington, Washington
07.2022 - 11.2023
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided impeccable customer service.
Bartender
Whitehouse Saloon
Arlington, Washington
01.2022 - 10.2022
- Maintained a clean and functional work station.
- Worked as a Team player.
- Created and executed much sought after craft cocktails.
- Followed all the rules of washington state gambling commission by pulling pull tabs for customers in a fair manner along with following a procedure of changing out, pull tab bowls.
- Strived hard to achieve absolute customer service. So every customer would have the best possible time, every time
Bartender/Entertainer
Club Coyote
Carbondale, Illinois
04.2020 - 10.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Entertained customers so they would have the best time possible, every time.
- Led by influencing the younger staff members so as to have a strong bond in our workplace
- Kept up and followed on all the rules of illinois state liquor control board.
Education
Some College (No Degree) - Mixology
Bellingham Technical College
Bellingham, WASome College (No Degree) - CNA
Bellingham Technical College
Bellingham, WASkills
- Cocktail development
- Performance monitoring
- Health codes compliance
- Event coordination
- Promotional strategies
- Budget management
- Menu development
- Hospitality and accommodation
- POS system proficiency
- Bar management
- Cocktail preparation knowledge
- Shift scheduling
- Supply ordering
- Rule enforcement
- Sales promotion
- Cash handling
- Financial reporting
- Vendor relationship management
- Bar staff supervision
- Wine and liquor expertise
- Product ordering knowledge
- Customer service
- Training and mentoring
- Guest interaction
- Team building
Timeline
Bar Manager
Cascade Mountain Restaurant and Bullfrog Bar
01.2024 - 10.2024
Bartender
Mirkwood public house
07.2022 - 11.2023
Bartender
Whitehouse Saloon
01.2022 - 10.2022
Bartender/Entertainer
Club Coyote
04.2020 - 10.2021
Some College (No Degree) - Mixology
Bellingham Technical College
Some College (No Degree) - CNA
Bellingham Technical College