Alyssa Salazar
Albuquerque,NM
Summary
At Wingstop Restaurant, I spearheaded cashier training, enhancing team efficiency and customer satisfaction through the development of comprehensive programs and hands-on mentorship. Leveraging skills in POS system proficiency and empathetic coaching, I significantly reduced transaction errors and fostered a positive, results-driven work environment.
Overview
1
1
year of professional experience
Work History
Cashier Trainer
Wingstop Restaurant
Albuquerque, NM
01.2024 - Current
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Operated POS system to complete cash, credit and check transactions.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Education
Anticipated Diploma - General Studies
Moriarty High School
Moriarty, NM05.2024
Skills
- Patience and Empathy
- Restocking Shelves
- Workplace Safety
- Cleanliness Maintenance
- Cash handling expertise
- Stress Tolerance
- Employee Motivation
- Task Delegation
- POS System proficiency
- Cashier Coaching
- Fraud prevention
- Upselling strategies
- Gift Card Transactions
- Refund Processing
- Discount Application
- Positive Attitude
- Customer Service
- Cashier training
- Punctual and Reliable
- Adaptability and Dependability
- Money Handling
- Cash Handling
- Manager support
- Merchandise Stocking
- Cash Register Operation
- Store Opening and Closing
- Coaching and Mentoring
- Online Order Picking
- Shift Scheduling
- Cash Drawer Reconciliation
Timeline
Cashier Trainer
Wingstop Restaurant
01.2024 - Current
Anticipated Diploma - General Studies
Moriarty High School