Alyssa Sanchez
Vista,CA
Summary
Multi-talented Floor Manager with 4 years of progressive Brewery experience. Monitors Front of house and Kitchen operations with focus on quality, service and productivity. Hardworking and responsible with resilient mentality. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing productivity and satisfaction.
Overview
8
8
years of professional experience
Work History
Floor Manager
Pizza Port Bressi Ranch
Carlsbad, CA
05.2018 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Identified team weak points and implemented corrective actions to resolve concerns.
Coffee Barista
Starbucks
Oceanside , CA
03.2016 - 06.2018
- Controlled line and crowd with quick, efficient service.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Usher
Legoland
Carlsbad, CA
04.2012 - 05.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
Education
High School Diploma -
El Camino High School
Oceanside, CA06.2014
Skills
- Community Organization
- Customer Loyalty
- Performance Tracking and Evaluations
- Forecasting Requirements
- Operational Efficiency
- Inventory Control Processes
Timeline
Floor Manager
Pizza Port Bressi Ranch
05.2018 - Current
Coffee Barista
Starbucks
03.2016 - 06.2018
Usher
Legoland
04.2012 - 05.2014
High School Diploma -
El Camino High School
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