Alyssa Sanchez
Norwich,CT
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable experiences. Positive, hardworking, hands-on leader. Adept easily to many work environments. Expert in the areas of scheduling, inventory management, customer service, labor, supply costing, and safety policies and guidelines.
Overview
9
9
years of professional experience
Work History
PCA
CCI
New London, CT
01.2025 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
Delivery Driver
Servant Logistics
South Windsor
08.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Security Guard
S&T Entertainment
Hartford, CT, US
08.2023 - 01.2024
Shift Lead
Dunkin Donuts
Norwich, CT, US
08.2023 - 12.2023
- Take customer orders and convey them to other employees for preparation
- Clean service or seating areas
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Receive and process customer payments
- Stock customer service stations with paper products or beverage preparation items
- Clean or sanitize work areas, utensils, or equipment
- Balance receipts and payments in cash registers
- Order, receive, or stock supplies or retail products
- Count money and make bank deposits
Waitress/Host/Delivery Driver
New England Pizza
South Windham, CT, US
01.2021 - 04.2022
- Collect payments from customers
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Create specialty dishes and develop recipes to be used in dining facilities
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Assist with preparing and serving food and beverages
- Operate cash registers to accept payments for food and beverages
- Schedule staff hours and assign duties
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money and make bank deposits
Assistant Manager
Underground Deli
New Britian, CT, US
08.2021 - 03.2022
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Schedule staff hours and assign duties
- Maintain food and equipment inventories, and keep inventory records
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money and make bank deposits
- Order and purchase equipment and supplies
Cashier
Fas Mart
Willimantic, CT, US
03.2019 - 12.2019
- Balance receipts and payments in cash registers
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money and make bank deposits
- Order and purchase equipment and supplies
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Order items needed to replenish supplies
Shift Lead
Dunkin Donuts
Mansfield, CT, US
02.2016 - 12.2019
- Take customer orders and convey them to other employees for preparation
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Set up or restock product displays
- Order, receive, or stock supplies or retail products
- Describe menu items to customers or suggest products that might appeal to them
- Demonstrate the use of retail equipment, such as espresso machines
- Provide customers with product details, such as coffee blend or preparation descriptions
- Wrap, label, or date food items for sale
- INVENTORY [ count & order ]
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Replenish foods at serving stations
Education
GED -
Eastconn
Windham, CT06.2020
Skills
- Inventory Management
- POS knowledge
- Customer Service
- Problem Resolution Skills
- Emotional support
- Dementia care
- Personal hygiene assistance
- Compassionate care
- Meal preparation
- Infection control
- End-of-life care
- Medical terminology
- Daily living assistance
- Safety awareness
- Medication reminders
- Patient documentation
- Mobility support
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Customer communications
- Answering questions
- Complaint resolution
- Appointment scheduling
- Payment processing
- Gathering information
- Account updating
- Technical support
- Customer relationship management
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
PCA
CCI
01.2025 - Current
Delivery Driver
Servant Logistics
08.2024 - 01.2025
Security Guard
S&T Entertainment
08.2023 - 01.2024
Shift Lead
Dunkin Donuts
08.2023 - 12.2023
Assistant Manager
Underground Deli
08.2021 - 03.2022
Waitress/Host/Delivery Driver
New England Pizza
01.2021 - 04.2022
Cashier
Fas Mart
03.2019 - 12.2019
Shift Lead
Dunkin Donuts
02.2016 - 12.2019
GED -
Eastconn