Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joesie Carruthers

Piketon,OH

Summary

Compassionate PCA with extensive experience at Home Helpers, skilled in personalized care and emotional support. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Adept at managing medication schedules and implementing care plans, fostering independence and wellbeing for diverse patient populations.

Overview

13
13
years of professional experience

Work History

PCA

Home Helpers
09.2021 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Developed and maintained positive relationships with clients and families to enhance care experience.
  • Monitored client health status, reporting changes to healthcare professionals promptly.
  • Implemented personalized care plans tailored to each client's unique needs and preferences.
  • Trained new staff on best practices for delivering compassionate, high-quality care.
  • Coordinated transportation for clients to medical appointments, improving access to healthcare services.
  • Managed medication schedules effectively, ensuring adherence to prescribed treatments.
  • Conducted routine assessments of client environments, identifying potential safety hazards and needs for improvement.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.

Host

Bob Evans Restaurant
04.2018 - 11.2021
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed waitlists and reservations to optimize seating efficiency.
  • Assisted in training new hosts on customer service standards.
  • Collaborated with kitchen staff to coordinate timely food service.
  • Monitored dining area for cleanliness and guest satisfaction.
  • Communicated effectively with team members to streamline operations.
  • Handled guest inquiries and resolved issues promptly to enhance experience.
  • Implemented process improvements that increased table turnover rates.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Owner/Operator

A1 Tires
03.2013 - 03.2021
  • Managed daily operations, ensuring efficient tire installation and repair services.
  • Developed and implemented customer service protocols to enhance client satisfaction.
  • Oversaw inventory management, optimizing stock levels for cost efficiency.
  • Trained staff on safety standards and operational procedures, improving team performance.
  • Analyzed market trends to adjust pricing strategies and increase competitive edge.
  • Cultivated relationships with suppliers to ensure timely delivery of quality products.
  • Implemented marketing initiatives, driving local brand awareness and customer engagement.
  • Led financial planning efforts, managing budgets to maximize profitability and reduce expenses.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

Education

Associate of Applied Science - Human Resources Management

Ohio University
Chillicothe

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • HIPAA compliance
  • Meal preparation
  • Diabetes management
  • Nutrition monitoring
  • Daily living assistance
  • Cultural sensitivity
  • Medical terminology
  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • POS software
  • Server support
  • Telephone reception
  • Guest relations
  • Staff coordination
  • Table assignment coordination
  • Seating arrangements
  • Up-selling techniques
  • Verbal and written communication
  • Task prioritization
  • Sales strategies
  • Workflow optimization
  • Food allergy awareness
  • Strong interpersonal skills
  • Hospitality and accommodation
  • Takeout order processing
  • Greeting guests
  • Customer service expertise
  • Cleaning and sanitation
  • Phone etiquette
  • Food running
  • Table bussing
  • Guest complaint resolution
  • Guest seating
  • Guest engagement
  • Hospitality service expertise
  • Payment processing
  • Restroom servicing
  • Check payment processing
  • Point of sale systems
  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Personnel management
  • Operations oversight
  • Inventory management
  • Strategic planning
  • Human resources
  • Financial planning
  • Business operations management
  • Sales strategy development
  • Cashflow management
  • Profit optimization
  • Decision-making

Timeline

PCA

Home Helpers
09.2021 - Current

Host

Bob Evans Restaurant
04.2018 - 11.2021

Owner/Operator

A1 Tires
03.2013 - 03.2021

Associate of Applied Science - Human Resources Management

Ohio University

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