Alyssa Santos
Lake Woth
Summary
Dedicated customer service professional with proven abilities in multitasking and time management, committed to delivering positive and memorable experiences for every client. Recognized for exceptional problem-solving skills and a proactive approach to enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Title Assistant
Blue Line Title Company
Lake Worth
09.2024 - Current
- Served as a liaison between departments to ensure efficient communication flow.
- Compiled data from various sources into meaningful reports.
- Reviewed real estate closing files to identify and correct errors.
- Responded to customer inquiries via email or telephone.
- Exchanged title-related information with realtors and lending personnel.
- Proofread documents for accuracy prior to distribution.
- Maintained confidential files, records, and other documents.
- Performed title searches, ordered reports, and obtained clearance documents.
Bartender/Server
Olis Fashion Cuisine
Wellington
01.2020 - Current
- Greeted frequent visitors by name and explained new promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Park Vista Community High School N
Boynton Beach, FL05-2023
Some College (No Degree) -
Palm Beach State College
Lake Worth, FLSkills
- Mixology techniques
- Inventory management
- Cash handling
- Customer service
- Point of sale
- Conversant in Portuguese
- Communication skills
- File management
- Document proofreading
Languages
English
Professional
Portuguese
Professional
Spanish
Limited
Affiliations
- I ensure that I’m present for tasks and projects, without overloading myself.
- By prioritizing tasks and staying organized
- pushing forward even in the face of obstacles, setbacks, or failures
- deliver quality work on time, ensuring that projects stay on track.
- ensure that all aspects of your work are accurate and precise.
References
References available upon request.
Timeline
Title Assistant
Blue Line Title Company
09.2024 - Current
Bartender/Server
Olis Fashion Cuisine
01.2020 - Current
High School Diploma -
Park Vista Community High School N
Some College (No Degree) -
Palm Beach State College
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