Alyssa Schmid
Ann Arbor,MI
Overview
8
8
years of professional experience
Work History
Quarantine and Isolation Housing Coordinator
University Of Michigan
Ann Arbor, MI
09.2020 - Current
- Responsible for the intake of up to 50 students per day in need of quarantine housing, both on and off campus. Coordinates placement, transportation, and needs throughout their stay in quarantine housing.
- Serves as a customer service representative for this branch of the University's COVID-19 response. Fields calls from students in quarantine housing, as well as students in need of quarantine housing, parents, and any other members of the community that have questions related to quarantine housing and university policies and procedures.
Head Coaching Manager
University Of Michigan Telefund
Ann Arbor, MI
04.2018 - 08.2020
- Coached student fundraisers on their performance during outreach calls. Positively reinforced techniques used correctly, and gave constructive criticism regarding how to improve their abilities to effectively communicate our message and raise money for the university.
- Team lead for all coaching managers, acted as the point person between student management and full time staff.
- Contributed to the editing of the script used for fundraising calls to create more efficient and meaningful interactions with alumni and friends of the university.
- Onboarded new employees, including application overview and interviewing. Trained student fundraisers on basic procedures, scripts, and Campus Call, the cold calling computer system used.
Student Fundraiser
University Of Michigan Telefund
Ann Arbor, MI
10.2016 - 04.2018
- As an affiliate of the University of Michigan, performed alumni outreach in the form of telecommunications to obtain financial support for various efforts and schools within the university.
- Personally generated over $80,000 for Telefund in donations from alumni, used for all schools, colleges, and units across the University of Michigan.
- Effectively made between 200-300 calls per shift, and increased donor participation by using techniques to elicit positive memories from their Michigan experience and successfully overcame common donation objections.
- Developed negotiation, sales, and customer service experience by cold calling alumni and friends of the university.
Education
Bachelor of Arts - Sociology
University Of Michigan
Ann Arbor, MI05.2020
Leadership Experience
Michigan Active Citizens- Alternative Spring Break: Site Leader, 09/2016 to 03/2019
University of Michigan
- Organized and lead student service learning spring break trips that revolved around various social justice topics and included volunteering with organizations whose missions reflected these topics.
- Responsible for communicating with the sites regarding dates and duties beforehand, scheduling housing and transportation for the trip, personally fundraising $1000 for each trip, and all students in the group for the duration of the trip. Planned informative lessons beforehand regarding each topic.
Timeline
Quarantine and Isolation Housing Coordinator
University Of Michigan
09.2020 - Current
Head Coaching Manager
University Of Michigan Telefund
04.2018 - 08.2020
Student Fundraiser
University Of Michigan Telefund
10.2016 - 04.2018
Bachelor of Arts - Sociology
University Of Michigan
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