Alyssa Servatius
Nine Mile Falls,WA
Summary
Dynamic professional with a proven track record at Southwest Airlines, excelling in customer service and conflict resolution. Expert in financial recordkeeping and POS systems, ensuring compliance and accuracy. Recognized for outstanding problem-solving abilities and attention to detail, consistently enhancing operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Nutrition Services Bookkeeper/Para-Educator
Mead School District
Mead, WA
11.2016 - Current
- Operate the computerized POS system.
- Process and maintain financial records pertaining to food service operations.
- Perform accounts receivable utilizing InTouch.
- Verify the number and type of meals sold against cash received, and free and reduced lunch.
- Complete various federal lunch reports.
- Assist teachers with various duties related to the instruction of students.
- Observing, recording data, and charting behavior.
- Follow and implement plans, procedures, strategies, or tasks as directed by an administrator.
- Keep documentation and maintain organized records on a daily basis.
- Remain flexible to changes in assignments or situations.
- Kept students safe in classroom and outside environments.
Customer Service Cashier/Server
Northern Quest Resort & Casino
Airway Heights, USA
06.2023 - Current
- Prepares, sells, and serves food and beverages to patrons.
- Provide constant, attentive, and friendly service to all guests, and appropriately greet guests.
- Serve beverages according to MAST guidelines.
- Prepare the concert/show venue as needed in preparation for the event.
- Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area, with an adequate supply level.
- Maintain the cleanliness of all concert/show venues and service stations.
- Accurately operate the POS register.
- Accurately process debit and credit card transactions.
- Ensure compliance with the Kalispel Tribe of Indians, the State of Washington Gaming Compact, and Northern Quest Casino policy and procedures.
- Assist co-workers with tasks as needed to ensure smooth operations of the event.
Rural Carrier Associate/Substitute
United States Postal Service
Nine Mile Falls, USA
01.2016 - 11.2016
- Rural Carrier Associates provide customers along a rural route a variety of services, including delivering and collecting mail, and selling stamps and supplies.
- Sorts mail in delivery sequence for the assigned route.
- Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
- Delivers mail to customers along a prescribed route, on a regular schedule, and collects monies and receipts for accountable mail.
- Obtained signatures for registered, certified, and insured mail. Receives and signs for accountable mail.
- Scanned labels on letters or parcels to confirm receipt
- Returns mail collected, undeliverable mail, and submits monies and receipts to the post office.
- Provides for mail security at all times.
- Provided change-of-address cards and other postal forms upon customer request.
- Conducted periodic inspections of vehicle tires, brakes, lights and other components for optimal performance.
- Used road maps or GPS to verify routes and designated addresses.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Customer Service Agent
Southwest Airlines
Spokane, USA
01.2002 - 12.2015
- Provide customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries, and resolving complaints and problems.
- Operate a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems in a polite and friendly manner.
- Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets, compute charges, make change, and balance daily transactions.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Printed itineraries and tickets for passengers each day.
- Greeted passengers and provided information about departure and arrival times.
- Took reservations from patrons by phone or online.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Education
Diploma -
North Central High School
Spokane, WA06-1992
Skills
- Financial recordkeeping
- Accounts payable
- Accounts receivable
- Credit and cash transactions
- POS systems
- Data entry accuracy
- Problem solving
- Customer service
- Conflict resolution
- Attention to detail
- Time management
- Data entry
- Credit card payment processing
- Inbound and outbound calling
- Answering questions
- Paperwork processing
- Compliance with regulations
- Work ethic and integrity
- Liquor regulations and compliance
- ID verification
Volunteer Experience
- Concessions Volunteer, Lakeside High School
- Classroom Assistant, Various Schools
- Meal Provider, Ronald McDonald House
- Fundraiser, Relay for Life and the American Cancer Society
Timeline
Customer Service Cashier/Server
Northern Quest Resort & Casino
06.2023 - Current
Nutrition Services Bookkeeper/Para-Educator
Mead School District
11.2016 - Current
Rural Carrier Associate/Substitute
United States Postal Service
01.2016 - 11.2016
Customer Service Agent
Southwest Airlines
01.2002 - 12.2015
Diploma -
North Central High School
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